Who to Contact When You Have Problems at Greenville County Detention Center

Got a complaint about visiting schedules, the visiting area setup, or how Detention staff treated you? Start with the Reception Control Clerk. They're the first point of contact for visitor issues at Greenville County Detention Center, and many problems get resolved right there without needing to escalate further.

If the Reception Control Clerk can't resolve your complaint, ask to speak with the Watch Commander. That's the next step in the facility's process when an issue isn't getting handled at the front level.

You can also put your concern in writing by emailing Detention Center Administration at detentioncenteradministrator@greenvillecounty.org. This is especially useful when you want a clear paper trail, or when the details are too involved to explain quickly at the front desk.

To schedule professional visits at Greenville County Detention Center (attorneys, probation/parole, approved social services, and law enforcement), you have three options: schedule in person at the Detention Center, call (864) 467-2370, or email detprov@greenvillecounty.org. Whether you're coordinating an interview or an official visit, any of these channels will connect you with the right scheduling staff.

Scheduling hours for professional visits are Monday through Friday, 8:30 am to 5:00 pm. If you're calling, try to do it during that window so you're more likely to reach the right person without delays.

Having problems with inmate phone calls? First, figure out whether it's a facility issue or a phone-provider issue. Greenville County Detention Center uses Securus Technologies Inc. for inmate telephone services, so most technical and account problems are handled through Securus, not the jail.

For technical problems (including dropped calls) or billing you think is wrong, contact Securus Technologies at 1-800-844-6591. That's the direct line for reporting issues from the public side of the phone system.

The Detention Center doesn't handle financial transactions involving the telephone system, so billing disputes and charge questions need to go to Securus first. If Securus doesn't resolve the issue, you can then report it back to the Detention Center for follow-up.

• ✓ If the inmate has funds in their inmate account, they can set up a calling account so calls are free to the person being called. You still have to accept the call for it to connect.
• ✓ If you are receiving unwanted calls from an inmate, contact Securus at 1-800-844-6591 to have your number blocked from receiving direct calls.

For in-person visitation problems, follow the facility's chain: bring your complaint to the Reception Control Clerk first (schedules, visiting-area arrangements, or staff treatment). If it's not resolved, request the Watch Commander. If you need Detention Center Administration to review your concern, email detentioncenteradministrator@greenvillecounty.org with the details.

1. Call Securus at 1-800-844-6591: Report technical issues, dropped calls, improper charges, or billing problems directly to the provider.
2. Report unresolved issues back to the Detention Center: If Securus cannot properly address the problem, the facility allows you to report the issue to the Detention Center for follow-up.

• ✓ Write down the date and time of the issue, and what happened (for example, dropped call, suspected improper charge).
• ✓ Keep the name and role of anyone you spoke with, whether at the Detention Center or with Securus.
• ✓ Save any receipts, account notes, or screenshots related to the phone issue.
• ✓ If you contacted Securus at 1-800-844-6591, record the outcome and any reference information you were given so you can share it if you report the issue back to the Detention Center for follow-up.