Why You Can't Accept a Collect Call to a Cell Phone from Greenville County — And How to Set Up Securus
If calls from someone at Greenville County Detention Center keep failing on your cell phone, there's a simple reason — and a fix. Here's how the phone system works and what you need to do to start receiving calls.
Greenville County Detention Center uses Securus Technologies for all inmate calls. Every payment option - whether the person inside pays from their account or you set up prepaid - goes through Securus.
Key rule: Collect calls from Greenville County Detention Center cannot go to cell phones. If you only have a cell number, collect calls won't connect - you'll need a prepaid account instead.
To receive calls on your cell phone, set up a prepaid Securus account and add funds. This gets around the collect call restriction - you're covering the cost upfront, so the call can connect to your mobile number.
- Call Securus - Dial 1-800-844-6591.
- Follow the prompts to set up prepaid service - You’ll be guided through creating the prepaid account for inmate calls.
- Add funds to the account - Once the account is funded, you should be able to accept calls placed to your cell phone through that prepaid balance.
You can also create a prepaid account through Securus's official website. Just make sure you're on the real Securus site and enter the exact phone number you want calls to reach - your cell number, if that's what you're using.
Another option: if your loved one has funds in their inmate account, they may be able to cover the call cost themselves. Either way, you still have to accept the call when it comes through - calls won't connect without your acceptance.
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