Why You Can't Call an Inmate's Cell Phone at Greenville County Detention Center (And How to Set Up Your Account Instead)
Waiting on a call from someone at Greenville County Detention Center that never comes through to your cell phone? There's a specific reason: the jail doesn't allow collect calls to cellular phones. You'll need to set up an approved account instead.
Greenville County Detention Center doesn't allow inmates to place collect calls to cell phones. If your mobile is the only number you want calls on, the traditional collect call method won't work here. You'll need to set up an account option that supports receiving calls.
With a collect call, the person receiving it agrees to accept the charges. Inmates at this facility can still place collect calls in general - but the call won't connect unless you accept it when it comes in.
The facility uses Securus Technologies, Inc. for phone services. This matters because any calling setup - whether you're paying or the inmate is - goes through Securus.
If your loved one has funds in their inmate account, they can use it to make calls that are free to you. You'll still need to accept the call for it to connect, but you won't be billed.
- ✓ Set up a Securus pre-paid account if you want to accept calls from inmates at Greenville County Detention Center.
- ✓ If you want to accept financial responsibility for inmate calls to your cellular telephone, you must set up an account with Securus.
Want to receive calls on your cell phone? Set up a Securus account ahead of time. The facility's phone system runs through Securus, and you can create a prepaid account to accept calls. This is also the required path if you're taking financial responsibility for calls to your cellular number.
Regardless of which option you use, you'll need to accept the incoming call for it to connect. This applies to collect calls (where you agree to the charges) and inmate-funded calls (which are free to you). Either way, the call depends on your acceptance when it comes through.
Having trouble with calls not connecting? Report technical issues directly to Securus Technologies at 1.800.844.6591.
Billing problems go to Securus too. The detention center doesn't handle financial transactions for the phone system, so issues like dropped calls, improper charges, or billing disputes should all be directed to Securus Technologies.
Note: If Securus can’t properly address the issue, you can report it to the Detention Center for follow up.
- Call Securus to block the number - If you’re receiving unwanted telephone calls from an inmate, contact Securus Technologies at 1.800.844.6591 and request that your number be blocked from receiving direct calls.
- Escalate if it isn’t resolved - If the problem can’t be properly addressed through Securus, report it to the Detention Center for follow up.
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