Texas

You must create your own online visitation scheduler account, TDCJ staff cannot create it for you. Once an account is created for an email address, it cannot be deleted and the email address cannot be changed, so choose an email you can keep. Before you schedule, confirm your loved one’s current housing location, transfers can affect your options.

Yes, in TDCJ, visits (except attorney-client visits) may be electronically monitored, and visitation is a privilege that can be temporarily restricted for rule violations, lockdowns, incidents, or health and safety emergencies. During contact visits, embracing and kissing are permitted once at the beginning and once at the end of each visit.

For TDCJ, plan ahead for holds: single-transaction deposits of $500 or more (and certain checks) are held for 14 days before the inmate can access the funds. If your loved one is in a federal facility (BOP) and you use MoneyGram ExpressPayment, funds sent between 7:00 a.m. and 9:00 p.m. Eastern Time generally post within 2 to 4 hours, otherwise they generally post the next morning.

For TDCJ technology vendor issues (like phone service problems), use the TDCJ ITS (Inmate Technology Services) Contract Manager contact information provided by TDCJ. For county-level facility issues, use the official county contact numbers listed on county pages, those are usually the best starting point for jail-specific questions and last-minute changes.

First, confirm their current housing location before you schedule a visit or travel, transfers can change everything. Then check whether the new unit offers the services you were using, such as remote video visitation, since remote options can be facility-specific.

For mailed deposits to TDCJ, send the money order or cashier’s check with the completed deposit slip to: Inmate Trust Fund, PO Box 60, Huntsville, TX 77342-0060. Deposit slips can be obtained from the offender, or you can request them by sending a self-addressed, stamped envelope to the Inmate Trust Fund PO Box.