How to Send Money to Facility
Sending money gets easier once you know which account system the facility uses. Here are the confirmed details, plus what to double-check before you pay.
If the facility is transitioning to Securus, create your Securus account before the changeover. Waiting until after can slow things down when you need to add funds or manage services.
Still have money in a ViaPath balance you won't use? Refund requests are handled through ViaPath's help website. Check there for the exact refund process and eligibility rules before submitting anything.
What this draft does not cover: Accepted payment methods, fees, deposit limits, and processing times aren't confirmed here. Verify those details with the facility or payment provider before sending money.
Steps to Follow
- ✓ Create a Securus account before your loved one’s facility transitions to Securus.
- ✓ If you have an unused ViaPath balance, request a refund through ViaPath’s help website.
- ✓ Confirm the facility’s accepted payment methods, fees, and processing times before you submit a deposit.
Provider transitions often come with timing rules. Confirm whether there's a deadline for creating your Securus account, and whether you need specific information to match your account to your loved one (like the exact name and details the facility has on file).
For ViaPath refunds, use their help website to confirm what counts as an "unused balance," how to submit your request, and what timeline to expect. If the process asks for proof (like a receipt or confirmation number), gather that beforehand so you don't have to stop mid-request.
Where to check: Start with the facility's posted information. Use Securus support for account questions and ViaPath's help website for balance refunds. Save confirmation emails and reference numbers so you can follow up quickly if something goes wrong.
- ✓ Confirm whether you must create a Securus account before the facility’s transition date
- ✓ Confirm ViaPath refund eligibility and the exact steps on the ViaPath help website
- ✓ Confirm payment methods, fees, deposit limits, and processing times before sending money
- ✓ Keep receipts, confirmation emails, and transaction/reference numbers for follow-up
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