Who to Call at Guadalupe County Jail: Quick Extensions for Visitation, Records, Bonds and More
Need to reach someone at Guadalupe County Jail without getting transferred five times? Here are the direct numbers and extensions that actually get you where you need to go.
Start with the main number: 830-303-6342. For bond information, call that same line and ask for bond-related assistance. Need paperwork? The right extension gets you there faster. Background checks and jail records both go through 830-303-6342 ext 2239 - it's the same desk, so start there for any records questions. Visitation questions - schedules, rules, general help - go to 830-303-6342 ext 2270. Trying to reach Chaplain Services? That's 830-303-6342 ext 2240.
- ✓ Background Checks - 830-303-6342 ext 2239
- ✓ Bond Information - 830-303-6342
- ✓ Jail Records - 830-303-6342 ext 2239
- ✓ Visitation - 830-303-6342 ext 2270
- ✓ Chaplain Service - 830-303-6342 ext 2240
Having phone or telecom issues? The Communications Division handles those. Contact Telecommunications Supervisor Tracy Albrecht directly at (830) 379-1224 Ext 2243, or email tracy.albrecht@co.guadalupe.tx.us.
Note: For telecom/phone problems, this is the direct escalation contact: (830) 379-1224 Ext 2243 (Tracy Albrecht).
Some bail questions are really court questions, not jail questions. If you need details on bail procedure or the legal process, the jail directs you to the county clerks. Reach the Guadalupe County District Clerk at 830-303-4188 ext. 1518, or the Guadalupe County Clerk at 830-303-4188 ext. 1515.
Tip: If you’re trying to confirm bail procedure details, the District Clerk (ext. 1518) or County Clerk (ext. 1515) is often the right call - not the jail front desk.
For tasks you can handle online, the jail lists several resources. TouchPay Online (http://touchpayonline.com/) and GTL Online (https://www.gtl.net/) are both available. To look up jailing information, use the public access portal at https://portal-txguadalupe.tylertech.cloud/PublicAccess/default.aspx. The jail also references the HSI Victim Notification Program through a search.usa.gov link connected to ice.gov. Having trouble with mail delivery through the vendor process? Email the mail vendor directly at info@textbehind.com.
- ✓ TouchPay Online - http://touchpayonline.com/
- ✓ GTL Online - https://www.gtl.net/
- ✓ Jailing Information (Public Access portal) - https://portal-txguadalupe.tylertech.cloud/PublicAccess/default.aspx
- ✓ HSI Victim Notification Program (reference link) - https://search.usa.gov/search?query=victim notification&submit.x=0&submit.y=0&affiliate=ice.gov
- ✓ Mail vendor support (mail delivery issues) - info@textbehind.com
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