Guilford County Detention, NC

Visitation at the Guilford County Detention Centers in Greensboro and High Point runs Tuesday through Friday with three daily sessions: 8:30–10:00 AM, 2:00–3:00 PM, and 7:30–9:00 PM. No in-person or remote visits on Mondays, and in-person visits are closed on holidays. You'll need to register before visiting (online at IWebVisit.com or in person). Your first visit can be scheduled after a 24-hour waiting period. After that, schedule at least 24 hours ahead. Remote visits are limited to two 20-minute sessions per day. In-person visits allow two non-consecutive 20-minute sessions per week, are free, and take place via a monitor out of the inmate's view. Make sure you're signed up at least 20 minutes before the session closes.

Guilford County Detention uses Pay Tel Communications for inmate phone calls, messaging, and remote video visits. You'll set up and manage your account through Pay Tel (online at www.paytel.com or by calling 1-800-PAYTELL), not directly through the jail. Remote video visits on a personal smart device have a usage-based fee, with billing handled by the vendor. For secure messaging on inmate tablets, the incarcerated person must send the first message to a valid cell phone number. You'll receive a text link to create an account so you can view and reply. Before using any paid or on-demand features, create your vendor account and follow their steps to add funds and approve contacts.

To add money for someone at Guilford County Detention, use the on-site IC Team3 lobby kiosks in Greensboro and High Point. These are the main walk-in option. You can pay with cash, debit, or VISA/MasterCard, but card payments must be tied to an open bank account. Prepaid cards are not accepted. Cash deposits are limited to $300 per rolling seven-day period, so split larger amounts into multiple deposits. Hours vary by location: the Greensboro lobby kiosk is available 24/7, while the High Point lobby kiosk takes cash and credit Monday 8 a.m. to 5 p.m. and Tuesday through Friday 8 a.m. to 10 p.m. Follow the kiosk prompts and enter the person's full booked name and inmate or account number exactly. Funds go to their trust or commissary account, and any remaining balance is returned after release or transfer.