Guilford County Detention, NC

Guilford County Detention (Greensboro & High Point) holds visitation Tuesday through Friday across three daily sessions: 8:30–10:00 a.m., 2:00–3:00 p.m., and 7:30–9:00 p.m. No visits on Mondays, and in-person visitation is suspended on holidays. In-person visits are free and take place via a monitor in a designated area—you won't be in the same room as the incarcerated person. Before your first visit, you'll need to register either online at IWebVisit.com or in person. First-time registration opens after a 24-hour waiting period, and all visits after that must be scheduled at least 24 hours ahead. Remote visits allow up to two 20-minute sessions per day. In-person visits are limited to two 20-minute sessions per week at non-consecutive times, and you must sign up at least 20 minutes before visitation closing time.

Guilford County Detention uses Pay Tel Communications for phone, video, and secure messaging. To get started, set up a Pay Tel account through the vendor's website or phone line, then follow their steps to access calling, messaging, and video features. Remote video visits from a personal smart device aren't free—expect a usage-based fee. For tablet secure messaging, the incarcerated person has to send the first message to your valid cell phone number. You'll then receive a text link to create an account so you can view and reply. Since Pay Tel runs these services, you'll manage funds, settings, and scheduling through their app or portal.

Send regular (non-legal) mail to the processing center at PO Box 18247, Greensboro, NC 27419. Every envelope needs the inmate's full name, inmate ID, and facility ID. Mail sent here gets scanned within 24 hours and delivered to the inmate on a tablet—the original paper is destroyed. Legal mail works differently. Send it directly to the facility street address: Greensboro at 201 S. Edgeworth St. or High Point at 507 E. Green Drive. Include the inmate's full name and ID number. Letters can't exceed 10 pages per envelope, and pages must be 8.5" x 11" or smaller. Polaroid photos aren't allowed. Skip the glitter, glue, tape, 3D items, electronics, explicit or violent content, illegal substances, magazines, and packages—none of that goes to the processing center. Books must come from a publisher or distributor, and clothing is purchased through the canteen.

Guilford County Detention accepts deposits through IC Team3 lobby kiosks in Greensboro and High Point. You can use cash, debit, or VISA/MasterCard—but cards must be linked to an open bank account. Prepaid cards won't work. Cash deposits at the kiosks are capped at $300 per rolling seven-day period. The Greensboro lobby kiosk runs 24/7. The High Point lobby kiosk accepts cash and credit Monday 8 a.m.–5 p.m. and Tuesday–Friday 8 a.m.–10 p.m. Some deposit options may also be available through the vendor's website, phone, or app—follow their instructions and required forms. To avoid delays, enter the incarcerated person's full booked name and inmate/account number exactly as shown.