Penmate Inmate Support Guides
Sending Money

How to send money to an inmate at Guilford County (IC Team3 kiosks, hours, and the $300 cash limit)

Need to put money on someone's account at Guilford County? You'll use an IC Team3 kiosk in the detention center lobby. The details that trip people up: High Point kiosk hours, the prepaid-card restriction, and the $300 cash limit.

• 2 min read Verified from official sources

Deposit funds at the IC Team3 kiosk in the lobby of each Guilford County detention center. You won't hand anything to an inmate or go to a housing unit. Everything runs through the lobby kiosk.

Accepted Payments

  • ✓ Cash
  • ✓ Debit card
  • ✓ VISA
  • ✓ MasterCard
  • ✓ If you’re using VISA or MasterCard, it must be linked to an open bank account (prepaid cards are not accepted).

The Greensboro detention center accepts money through its lobby kiosk 24 hours a day, seven days a week. Need to deposit outside normal business hours? Greensboro is your option for round-the-clock access.

  1. Go on Monday between 8:00 a.m. and 5:00 p.m. If you’re depositing at the High Point detention center, the lobby kiosk accepts cash and credit during these hours on Mondays.
  2. Go Tuesday through Friday between 8:00 a.m. and 10:00 p.m. These are the High Point lobby kiosk hours for the rest of the weekday schedule (Tuesday, Wednesday, Thursday, and Friday).

Note: Kiosk hours differ by location. Not sure which facility you'll use? Call ahead so you don't show up when the High Point kiosk is closed.

Cash deposits at the IC Team3 lobby kiosks max out at $300 per rolling seven-day period. "Rolling" means it's not tied to the calendar week. It's any seven-day span counted from your deposit activity, so spacing out cash deposits matters if you're close to the limit.

Practical Checklist

  • ✓ Plan to use the IC Team3 kiosk in the lobby of the detention center.
  • ✓ Bring an accepted form of payment: cash, debit card, VISA, or MasterCard.
  • ✓ If paying by VISA or MasterCard, make sure it’s linked to an open bank account (do not bring a prepaid card).
  • ✓ If you’re depositing cash, keep the $300 rolling seven-day limit in mind.
  • ✓ For kiosk access at any hour, use the Greensboro lobby kiosk (open 24/7).
  • ✓ If you’re going to High Point, go Monday 8:00 a.m. to 5:00 p.m. or Tuesday through Friday 8:00 a.m. to 10:00 p.m.
  • ✓ If you’re unsure about timing, call the detention center before you go since hours differ by facility.

Heads up: The kiosk doesn't accept prepaid VISA or MasterCard cards. Cash deposits are limited to $300 per rolling seven-day period.

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