Mail, photos, messaging, and phone/call options for staying in touch.
Guilford County Detention uses Pay Tel Communications for inmate phone calls, messaging, and remote video visits. You'll set up and manage your account through Pay Tel (online at www.paytel.com or by calling 1-800-PAYTELL), not directly through the jail. Remote video visits on a personal smart device have a usage-based fee, with billing handled by the vendor. For secure messaging on inmate tablets, the incarcerated person must send the first message to a valid cell phone number. You'll receive a text link to create an account so you can view and reply. Before using any paid or on-demand features, create your vendor account and follow their steps to add funds and approve contacts.
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Guilford County uses a scanned-mail process for regular letters, and the address you use matters. Here's how to send non-legal mail, where legal mail must go, what formats get rejected, and how to send books the right way.
Getting in touch with someone in custody usually comes down to three options: secure messages, video visits, and mail. Here's how communication works at Guilford County's detention centers, plus the details you'll want to confirm before making plans.
Sending mail to someone at Guilford County Detention â Greensboro? The address depends on what you're sending. Regular mail goes to the processing center PO Box. Legal (privileged) mail goes directly to the detention facility.
Mail rules at Guilford County Detention are strict, but they're manageable once you know what triggers rejections. Follow the sections below to keep your letter flat, correctly labeled, and within limitsâso it actually gets through.
Send regular (non-legal) letters to the mail processing center at PO Box 18247, Greensboro, NC 27419. On the envelope, write the facility name exactly as "Guilford County Detention - Greensboro," along with the incarcerated person's full name, inmate ID number, and Facility ID 5083. All of these details help the processing center route your mail correctly.
Need to reach someone about an inmate in Guilford County? Start by calling the right detention centerâthe county operates separate facilities in Greensboro and High Point.
Pay Tel Communications provides inmate phone, messaging, and video services at Guilford County Detention. You can register and manage services at www.paytel.com or by calling 1-800-PAYTELL.
Yes. Remote video visits from a personal smart device have a usage-based fee, and charges are handled through the vendor rather than the jail.
The incarcerated person has to send the first message to a valid cell phone number. You will get a text link to create an account, then you can view and reply to messages.
Your first visit goes smoother when you pick a session time first, then register and schedule with the required lead time. Here's the exact order that works for Guilford County's Greensboro and High Point detention centers.
First-time visits are straightforward once you know the steps. Guilford County operates two detention centersâGreensboro and High Pointâand the process is the same for both: register first, wait 24 hours, then book your slot.
Need to put money on someone's account at Guilford County? You'll use an IC Team3 kiosk in the detention center lobby. The details that trip people up: High Point kiosk hours, the prepaid-card restriction, and the $300 cash limit.
