How to send messages, photos, and packages
Guilford County Detention uses Pay Tel Communications for phone, video, and secure messaging. To get started, set up a Pay Tel account through the vendor's website or phone line, then follow their steps to access calling, messaging, and video features. Remote video visits from a personal smart device aren't free—expect a usage-based fee. For tablet secure messaging, the incarcerated person has to send the first message to your valid cell phone number. You'll then receive a text link to create an account so you can view and reply. Since Pay Tel runs these services, you'll manage funds, settings, and scheduling through their app or portal.
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Sending mail to someone at Guilford County Detention – Greensboro? The address depends on what you're sending. Regular mail goes to the processing center PO Box. Legal (privileged) mail goes directly to the detention facility.
Mail rules at Guilford County Detention are strict, but they're manageable once you know what triggers rejections. Follow the sections below to keep your letter flat, correctly labeled, and within limits—so it actually gets through.
Send regular (non-legal) letters to the mail processing center at PO Box 18247, Greensboro, NC 27419. On the envelope, write the facility name exactly as "Guilford County Detention - Greensboro," along with the incarcerated person's full name, inmate ID number, and Facility ID 5083. All of these details help the processing center route your mail correctly.
Pay Tel Communications handles inmate communication services for Guilford County Detention. Set up an account through Pay Tel's website or phone line to access phone, messaging, and video options.
No. Remote video visits from a personal smart device at Guilford County Detention have a usage-based fee.
The incarcerated person must send the first secure message to your valid cell phone number. After that, you’ll get a text link to create an account and you can view and reply through the vendor system.
Send non-legal mail to the mail processing center at PO Box 18247, Greensboro, NC 27419. Put the inmate’s full name, inmate ID, and the facility ID on every piece of mail.
Mail legal correspondence directly to the facility street address, not the processing center: Greensboro — 201 S. Edgeworth St.; High Point — 507 E. Green Drive. Include the inmate’s full name and ID number.
Yes. Letters can't exceed 10 pages per envelope, and pages must be 8.5" x 11" or smaller. Polaroid photos aren't allowed. Don't send anything with glitter, glue, tape, 3D elements, electronics, sexually explicit or violent content, or illegal substances.
First-time visits are straightforward once you know the steps. Guilford County operates two detention centers—Greensboro and High Point—and the process is the same for both: register first, wait 24 hours, then book your slot.
The easiest way to put money on someone's account at Guilford County is through the IC Team3 kiosk. You'll find one in the lobby of each detention center, and deposits go directly to the inmate's account.
The biggest difference comes down to this: in-person
