TDCJ - Polunsky Unit

Visitation at the TDCJ Polunsky Unit starts with the TDCJ visitation scheduler. You must create your own account—unit staff can't do it for you—and the email you register with can't be deleted or changed later. To finish setup, verify the 7-digit code sent to your email and complete every question in the Background Questionnaire. The scheduler shows visit types like Regular, Contact, and Video/Tablet. Remote video visits are scheduled through the vendor website separately from on-site visits. Normal visiting hours run Saturday and Sunday, 8:00 a.m. to 5:30 p.m. Regular visits last two hours, starting when both you and the inmate are present. An inmate's Visitors List can include up to 10 people. Call the unit before traveling to confirm assignment and privileges.

Communication with someone at the TDCJ Polunsky Unit usually starts with phone setup. To receive calls, register your telephone number at texasprisonphone.com with the inmate's TDCJ ID number ready. If you're creating an account for messaging or visit scheduling, expect an email-based workflow: enter your email address, then receive a 7-digit validation code and a link to finish registration. Choose that email carefully—once the account is created, it can't be deleted and the email address can't be changed. Forgot your visitation scheduler password? Use the Forgot Password/Reset Password option to get an email with reset steps. Services vary by unit, so confirm what's available for Polunsky specifically.

Sending mail to someone at the TDCJ Polunsky Unit starts with correct addressing: put the inmate's full name and TDCJ number on the envelope and include the unit address. Mistakes can delay delivery. Routine personal letters typically route through Texas's centralized digital mail system. When that processing route applies, address mail to the Digital Processing Center at PO Box 660400, Dallas, TX 75266-0400 (with the inmate's full name and TDCJ number). Most incoming personal mail gets screened and scanned by the processing vendor, then delivered electronically to the inmate's secure tablet. Legal and other privileged correspondence, as well as approved publications, may follow a separate handling process and can bypass the central processor. Don't include prohibited items like cash, loose stamps, or food.

Polunsky Unit accepts inmate trust fund deposits through approved channels: ACH, ACE, eCommDirect, JPay, TouchPay, and mailed money orders or cashier's checks. Stick to these payment types—cash and personal checks aren't accepted and will be returned. Since September 1, 2020, deposits are limited to people listed on the inmate's Approved Visitor List or Inmate Telephone List. Make sure the inmate has added you before you try to send funds. Each vendor has its own deposit instructions, and service fees and processing times vary. Need to confirm whether a deposit was received? Contact the Inmate Trust Fund office. Detailed account balances and transaction information are released only to the inmate.