Why You Can't Schedule a Visit Online (And When to Call Polunsky Unit Instead)
Seeing a blank "Schedule Visit" button or a "Call Unit" message is confusing, especially when you're trying to plan a trip. Here's what that message means at Polunsky Unit and how to handle it quickly.
If the online scheduler shows a blank "Schedule Visit" button or displays "Call Unit" instead, you can't book that visit online. The fix is straightforward: call the incarcerated person's unit of assignment (in this case, Polunsky Unit) to schedule the visit by phone. That message is the system telling you the unit handles scheduling directly. Don't keep refreshing the page or waiting for the button to appear. Pick up the phone so you can get the visit locked in.
Sometimes the issue isn't the website at all. If the incarcerated person's visitation privileges have been removed, the scheduler will show "Not Approved for Visits" instead of a "Schedule Visit" button. That message means there's nothing to schedule right now. Your best move is to contact the unit directly to find out what's going on, since visitation eligibility determines whether any visit can happen.
S3
- ✓ Confirm the incarcerated person is currently assigned to Polunsky Unit (not a different unit).
- ✓ Verify they have visitation privileges right now.
- ✓ Ask the unit to schedule the visit if the scheduler shows a blank button or “Call Unit.”
- ✓ Confirm what dates and times are available for your visit when you speak with staff.
- ✓ Before you travel, call the unit again for final confirmation.
Reminder: Before you travel to Polunsky Unit, confirm the person is still assigned there and has visitation privileges. Call the unit for final confirmation so you don't make a wasted trip.
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