How to send messages, photos, and packages
Communication with someone at the TDCJ Polunsky Unit usually starts with phone setup. To receive calls, register your telephone number at texasprisonphone.com with the inmate's TDCJ ID number ready. If you're creating an account for messaging or visit scheduling, expect an email-based workflow: enter your email address, then receive a 7-digit validation code and a link to finish registration. Choose that email carefully—once the account is created, it can't be deleted and the email address can't be changed. Forgot your visitation scheduler password? Use the Forgot Password/Reset Password option to get an email with reset steps. Services vary by unit, so confirm what's available for Polunsky specifically.
Search for a loved one and send messages and photos in minutes.
Register your telephone number at texasprisonphone.com and use the inmate’s TDCJ ID number to complete the vendor registration.
No. Once an account is created for an email address, the account can’t be deleted and the email address can’t be changed.
You’ll get an email with a 7-digit validation code and a link to complete registration. If you forget your password, use the Forgot Password/Reset Password link to receive an email with reset steps.
Address the envelope with the inmate’s full name and TDCJ number, and include the unit address. If you’re sending through the centralized processor, use PO Box 660400, Dallas, TX 75266-0400 with the inmate’s full name and TDCJ number.
Usually, yes. Most personal mail is routed to a centralized processing vendor where accepted pages are screened and scanned, then delivered electronically to the inmate’s secure tablet unless it qualifies for a different handling route.
Legal and other privileged mail typically follows a separate facility process and may be sent directly to the unit instead of the central processor. Books, magazines, and newspapers generally need to come from publishers or approved sellers, not from individuals.
A little prep can save you a wasted trip. Run through this checklist before heading to Polunsky Unit—it'll help you avoid getting turned away at the door or showing up on a canceled day.
Before you can schedule a visit at the Polunsky Unit, you need your own TDCJ Online Visitation Scheduler account. Here's how to create one, verify it, and troubleshoot the most common issues.
The TDCJ online visitation scheduler can be confusing — especially when you're waiting on approval or the button you need isn't showing up. Here's what each status means and what to do next.
