How to Contact an Inmate at Gwinett County Sheriff, GA (GA)

Contact and release planning at Gwinnett County Jail often depends on bond, and two limits are worth knowing upfront. First, bond amounts and conditions are set by judges or the court system. The Sheriff's Office cannot lower a bond or change court-ordered conditions. Second, bonds can only be posted after booking and identification are complete. Expect a wait before anything can move forward.

You have several ways to stay in touch. Friends and family can reach inmates through video services or mail, while inmates can call out using the jail's phone system. Once booking and identification are finished, detainees move to a holding area with access to collect calling phones. From there, they can start making arrangements for release on bond.

Gwinnett County Jail routes most incoming mail through a central processing facility. All incoming mail (except legal correspondence, religious mail, packages, and money orders) must be sent to "JailATM.com – Gwinnett County Jail" along with the inmate's name and ID number. Non-legal mail must be a postcard, at least 3.5 × 4.25 inches and no larger than 4.25 × 6 inches, written in black or blue ink or pencil. Include your name and complete return address. To add money for commissary or other account uses, you can deposit online through JailATM.com using a debit or credit card. A fee applies, and amounts are listed on the Smart Kiosk and online.

Steps to Follow

• ✓ Wait until booking and identification are complete. Bonds can only be posted after that process is finished.
• ✓ If your goal is release on bond, ask your loved one to use the collect calling phones available in the holding area after booking to start making arrangements.
• ✓ Keep expectations realistic about bond changes. Bond amounts and conditions come from judges or the court system, not the Sheriff’s Office.
• ✓ If you plan to post a cash bond at Gwinnett County Jail, bring the exact dollar amount. The jail will not provide change.

• ✓ Choose a contact method: video services, mail, or receive calls through the jail’s phone services.
• ✓ Address regular incoming mail to the central mail processing facility as “JailATM.com – Gwinnett County Jail,” and include the inmate’s name and ID number (legal correspondence, religious mail, packages, and money orders are exceptions).
• ✓ Send non-legal mail as a postcard only, sized between 3.5 × 4.25 inches and 4.25 × 6 inches, written in black or blue ink or pencil, with your full return address.
• ✓ Deposit funds online through JailATM.com using a debit or credit card. Expect a fee, and look up the fee amount on the Smart Kiosk or online.

Before you make a trip or bring money, confirm the current bond amount and any court-ordered conditions through the court. The Sheriff's Office cannot change these. Also verify that booking and identification have been completed, since bonds cannot be posted until that step is finished. If you're paying a cash bond, double-check the exact amount required and bring exact cash. The jail does not make change.

1. Confirm the exact mail addressing format - Regular incoming mail (with listed exceptions) is routed to the central mail processing facility addressed to “JailATM.com – Gwinnett County Jail,” with the inmate name and ID number.
2. Re-check the postcard requirements before you send anything - Non-legal mail must be a postcard within the required size range, written in black or blue ink or pencil, and include your full return address.
3. Verify what qualifies as an exception - Legal correspondence, religious mail, packages, and money orders are treated differently than standard mail.
4. Check current deposit options and fees - Online deposits can be made through JailATM.com using a debit or credit card, and fees apply (fee amounts are posted on the Smart Kiosk and online).