If Your Mail or Package Is Rejected at Gwinnett County Jail: How to Appeal (Phone Numbers & Deadlines)

What happens to rejected mail depends on where it was processed. Items rejected at Gwinnett County Jail (letters, postcards, newspapers, packages) get returned to the sender. No return address? It goes back to the post office. Mail handled through the Central Mail Processing Facility works differently. Rejected items there are processed through the central system and destroyed.

Most incoming inmate mail at Gwinnett County Jail must go through the central mail processing facility, not directly to the jail. Exceptions include legal correspondence, religious mail, packages, and money orders. The central mail processing address is: JailATM.com – Gwinnett County Jail, 925B Peachtree St. NE Box 2062, Atlanta, GA 30309. Include the inmate's name and ID so it routes correctly.

To appeal a rejected letter or postcard, call the mailroom supervisor at 770-619-6594. You have 30 days from when you receive the returned item. After that, appeals won't be considered.

For rejected packages, call the Inmate Services supervisor at 770-822-3925. Same rule applies: you have 30 days from when you receive the returned package. Appeals after that deadline won't be considered.

Step By Step Prepare Appeal

• ✓ A copy or photo of what was returned to you (or anything that shows it was sent and returned)
• ✓ Your name and complete return address (the same information that should appear on the mail)
• ✓ The inmate’s name and ID number
• ✓ The date you received the returned item or returned package (this starts the 30-day clock)
• ✓ The correct contact for your appeal: Mailroom supervisor (letters/postcards) at 770-619-6594, or Inmate Services supervisor (packages) at 770-822-3925

1. Find the return date - Look for the day you actually received the rejected item back, since appeals must be made within 30 days of receipt.
2. Pick the right supervisor - Call the mailroom supervisor for letters and postcards (770-619-6594). Call the Inmate Services supervisor for packages (770-822-3925).
3. Call and clearly state you are appealing - Say you are the sender and you are appealing the decision, and confirm you are still within the 30-day window.
4. Write down key details from the call - Ask who you spoke with and note any next steps they give you.

Where your mail was processed matters for your appeal. Items rejected at Gwinnett County Jail get returned to the sender (or to the post office if there's no return address). Items rejected at the Central Mail Processing Facility are destroyed. Keep anything that shows what happened: the returned piece, packaging, or proof of return. Even if the physical item was destroyed through central processing, rejected scanned mail is electronically stored for investigative purposes. Call quickly and have your inmate's identifying information ready so you can explain exactly what you're appealing.