What Happens If Your Mail Gets Rejected at Gwinnett County Jail (and how to appeal)

When Gwinnett County Jail rejects an item or package, it doesn't vanish. The material gets sent back - either to you at your return address, or to the post office if there's no return address listed. Always include a clear return address, even on something as simple as a postcard.

Wrong address? Missing info? That's another common reason mail gets bounced. Most incoming inmate mail goes through Gwinnett's central mail processing facility - not directly to the jail. Unless you're sending legal mail, religious mail, packages, or money orders, address it to: JailATM.com – Gwinnett County Jail, the inmate's name and inmate ID, 925B Peachtree St. NE Box 2062, Atlanta, GA 30309. Leave off the name or ID, and your mail may never reach the right person.

Publications follow different rules. If a magazine or book contains prohibited content, the jail confiscates it - the inmate never sees it. Instead, it goes back to the publisher or retailer.

You won't be left guessing about your options. When something gets rejected, you'll be notified of your right to appeal - either through a sticker on the returned item or a separate letter. That notice is your signal to act fast and use the appeal contacts for your specific item type.

Section 3

• ✓ If a mailed item is rejected, call the mailroom supervisor at 770-619-6594 to appeal.
• ✓ If a package is rejected, call the Inmate Services supervisor at 770-822-3925 to appeal.
• ✓ Start your appeal within 30 days of the day you receive the returned item/package.
• ✓ Don’t wait for “a better time” to call - appeals received after 30 days will not be considered.
• ✓ Have your information ready: the inmate’s name and inmate ID, what you sent, and when you received it back.

Some mail gets scanned during the review process. If scanned mail is rejected, you'll get the physical item back (or a rejection notice), but the jail keeps an electronic copy. Rejected scanned mail is stored for investigative purposes.

For publications, rejection means confiscation. If a magazine or book includes prohibited content, it won't reach the inmate at all. The jail returns those publications to the publisher or retailer - they don't make it into the housing units.

1. Open with the appeal request - “Hi, I’m calling to appeal a rejected mail item/package for an inmate at Gwinnett County Jail. I received the returned item on [date].”
2. Give the identifying details - “The inmate is [full name], ID [ID number]. I’m the sender, [your name]. The item was returned to me and I’d like to appeal the decision - who should I speak with to review it? (Mail item: 770-619-6594 / Package: 770-822-3925).”