Who to Call When You Have Questions About Gwinnett County Jail
Calling the right department first can save you hours of frustration when dealing with Gwinnett County Jail. Here are the direct contacts for the most common issues: money on an account, rejected mail or packages, and court-related questions.
Questions about deposits or account balances? Contact the Inmate Accounts Unit at (770) 619-6602 or email GCSOInmateAccounts@GwinnettCounty.com. Not sure if your issue counts as "accounts"? If it involves money, start here.
Got mail returned? The sender can appeal by calling the mailroom supervisor at 770-619-6594. You have 30 days from when the item comes back to you - don't sit on it.
For rejected packages, the sender can appeal by contacting the Inmate Services supervisor at 770-822-3925. Same 30-day deadline applies.
Deadline: Appeals received after 30 days will not be considered.
Court dates, hearings, or scheduling questions? Reach the Jail Courts Unit at (770) 619-6596 or email GCSOJailCourts@GwinnettCounty.com.
How to Use This List Fast
- ✓ Money on an account / account questions: Inmate Accounts Unit - (770) 619-6602, GCSOInmateAccounts@GwinnettCounty.com
- ✓ Returned/rejected mail appeal (letters, postcards, etc.): Mailroom supervisor - 770-619-6594 (appeal within 30 days of receiving the returned item)
- ✓ Returned/rejected package appeal: Inmate Services supervisor - 770-822-3925 (appeal within 30 days of receiving the returned package)
- ✓ Jail-court questions: Jail Courts Unit - (770) 619-6596, GCSOJailCourts@GwinnettCounty.com
Reminder: Appeals received after 30 days will not be considered.
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