Setting Up Phone Calls from Gwinnett County Jail: How to Create a Securus Account, Fees, and Deposit Limits

Gwinnett County Jail uses Securus for inmate phone service. You can set up either a pre-paid collect account or a direct-bill telephone account through the Securus Technologies website - that way, you're ready when your loved one calls.

Prefer to set things up by phone? Call 1-800-844-6591 to create a Securus pre-paid collect or direct-bill account. This is also helpful if you're running into issues online.

Securus offers two main account types for receiving calls from Gwinnett County Jail: pre-paid collect and direct-bill. Setting up one of these lets your loved one place calls that bill through Securus - no surprise collect charges on your phone line.

There's also a debit option on the incarcerated person's side. They can transfer money from their trust account to a Securus debit calling account in $1 increments, then use that balance to pay for calls.

Having a funded account isn't enough - your phone number also needs to be on the offender's Call Allow List. Not receiving calls? Check this first.

Adding money to a pre-paid collect account? Deposits max out at $200.00 per transaction. If you need to add more, you'll have to split it across multiple deposits.

Good news on fees: the listed funding fee is $0.00 per deposit, whether you add money via IVR, website, live agent, or check/money order. Based on the posted fee table, you shouldn't pay extra just to load funds.

The local calling rate through Securus is $0.06 per minute - the same for pre-paid collect, direct-billed, and debit calls. Use that to estimate what you'll spend.

1. Multiply the minutes by the per-minute rate - for a local call, use $0.06 per minute.
2. Use the 25-minute example to sanity-check your math - 25 minutes × $0.06/minute = $1.50, which matches the listed cost for a 25-minute local call.
3. Keep the per-call time limit in mind - the maximum time allowed per call is 25 minutes, so most calls won’t run longer than that in one sitting.

Tip Multiple Numbers

• ✓ A single pre-paid collect account can include multiple telephone numbers.
• ✓ Add more than one number (for example, a cell and a home phone) so you have backup options.
• ✓ If calls are limited to approved numbers, having the right numbers added ahead of time can save you delays later.