Why Gwinnett County Jail Doesn’t Allow In-Person Visits — Alternatives (video, phone, mail) and the 'Sergeant Kerr' Scam to Watch For

Gwinnett County Jail doesn't allow in-person visits. Period. If anyone tells you there's a way to "get on the visit list" for an in-person visit, that's a red flag - double-check anything they ask you to do.

You can still stay in touch. Gwinnett County Jail offers video services and mail for families and friends, and inmates can reach you through the facility's phone system. Vendors, scheduling rules, and fees change - so before you spend money or make promises to your loved one, confirm the current setup through the Sheriff's Office information for contacting an inmate.

Video visits are one of the main ways to connect with someone at Gwinnett County Jail. Before setting anything up, check the official Sheriff's Office information for the current vendor, scheduling process, and costs. Those details affect how quickly you can get connected and what you'll need to do on your end.

Inmates can call family and friends through the jail's phone system. To get calls working, you'll need to know which provider the facility uses, how billing is set up, and any rules about when calls can happen.

Mail works, but Gwinnett has specific rules. Most incoming mail goes through a central processing facility - not directly to the jail. Here's the key: all incoming mail (except legal correspondence) must be sent to the central mail processing address, and it must be a postcard. Regular letters won't get through. Legal mail follows different rules, so if you're sending anything attorney-related, check the legal-mail instructions carefully.

• ✓ Use a postcard that’s at least 3.5 × 4.25 inches and no larger than 4.25 × 6 inches
• ✓ Write it in black or blue ink (or pencil)
• ✓ Include the sender’s name and a complete return address

Watch out for a known scam in the Gwinnett area. Someone calls claiming to be from the Gwinnett County Sheriff's Office, using the fake name "Sergeant Kerr." The Sheriff's Office has confirmed: "Sergeant Kerr" doesn't exist, and the number 770.215.0734 isn't theirs. How the scam works: the caller says you missed a federal subpoena sent by certified mail or failed to appear for grand jury duty. Then they demand $1,500 to "fix" it - claiming they'll remove you from a federal docket or recall a warrant. It's fake. Don't share personal information, and don't send money.

1. Do not pay or share personal information - If the caller asks for money (including $1,500) or pressures you to act immediately, treat it as a scam.
2. End the call - If the caller claims to be “Sergeant Kerr” or calls from 770.215.0734, hang up.
3. Verify through official channels - For jury-duty questions, contact Gwinnett County Courts Jury Services at 770.822.5667 rather than relying on the caller.
4. Report it - If you believe you were contacted by this scam, report it to the appropriate local authorities.

Next Steps Resources

• ✓ If you’re trying to connect face-to-face, remember that in-person inmate visitation is not allowed at Gwinnett County Jail
• ✓ Use video services as an alternative, and confirm the current vendor, scheduling rules, and any fees through official Sheriff’s Office resources
• ✓ Expect inmate phone contact to come through the facility’s phone services, and confirm provider/billing details before you add funds or accept charges
• ✓ Send regular mail the way the jail requires: most incoming mail (except legal correspondence) goes to the central mail processing facility and must be a postcard
• ✓ Address non-legal mail to: JailATM.com – Gwinnett County Jail, Inmate Name/ Inmate ID#, 925B Peachtree St. NE, Box 2062, Atlanta, GA 30309