Setting Up Phone Service with GTL for Halawa Families: AdvancePay Steps
Want to receive phone calls from someone at Halawa? You'll need to set up GTL's AdvancePay on the phone number they'll be calling. Here's how it works.
Global Tel Link (GTL) handles all inmate phone calls at Halawa (as of February 1, 2018). Calls can go to landlines or cell phones, so set up whichever number you actually answer.
To set up an AdvancePay account for Halawa calls, call GTL at 1-877-650-4249. Here's why this matters: when someone incarcerated tries to call a number that can't be billed directly, the call gets blocked. AdvancePay fixes that. You create a prepaid account tied to your phone number, and future calls go through.
- ✓ The phone number you want to receive calls on (the number you’re funding)
- ✓ A way to add funds (for example, a credit or debit card, or another method you plan to use)
- ✓ Basic contact details for the account holder (your information)
- Have your loved one try the call - If they attempt to dial a number that would otherwise be blocked, AdvancePay is meant to kick in and offer you a way to set up prepaid calling for that number.
- Listen for the account-setup information - Halawa provides a one-time, one-minute complimentary call with information about creating a prepaid account and receiving future calls.
- Call GTL to create/fund AdvancePay - Use 1-877-650-4249 to set up the AdvancePay account for your phone number and add money.
- Receive calls up to your balance - After the prepaid account is established, collect calls to that telephone number may be placed up to the prepaid amount.
GTL offers three payment options for Halawa calls: collect, prepaid, and debit. Collect billing charges you each time you accept a call. Prepaid means you add money ahead of time. Debit is another option available through GTL's system.
- ✓ Credit cards
- ✓ Debit cards
- ✓ Cash deposits at Western Union
- ✓ Checks
- ✓ Money orders
Prepaid is usually the easiest choice - you add funds intentionally and calls go through until the balance runs out. No surprises. You can fund GTL's AdvancePay accounts with credit or debit cards, cash at Western Union, or checks and money orders. Pick whatever works for you.
Halawa offers a one-time, one-minute complimentary call that explains how to set up a prepaid account. If you get this message, that's your cue to create an AdvancePay account for your phone number. Once it's set up and funded, collect calls can go through up to your prepaid balance.
Tip: Got the complimentary one-minute message? Jot down what you can, then call GTL at 1-877-650-4249 to set up or fund your AdvancePay account.
Halawa inmates also have access to GTL tablets (since September 2021). These support video visits and other services. If you want to set up video visits or see tablet-related options, contact GTL or the facility to find out what's required on your end and what it costs.
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