Penmate Inmate Support Guides
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Who to Call About Halawa Correctional Facility: Main Numbers and When to Use Them

Trying to confirm a visit, fix a phone account issue, or just get someone on the line? Calling the right number the first time saves you headaches. Here are the main Halawa Correctional Facility numbers and when to use each one.

• 2 min read • dcr.hawaii.gov
Who to Call About Halawa Correctional Facility: Main Numbers and When to Use Them

For general questions about Halawa Correctional Facility, start with the main line: (808) 485-5200. The facility’s street address is 99-902 Moanalua Road, Aiea, HI 96701, which is also the key detail you’ll want handy if you’re confirming directions or referencing the facility in paperwork.

Got questions about visiting? Skip the main line and call the Visitation Hotline directly at (808) 485-3550 - you're more likely to reach someone who can actually help. Need to fax documents? Use (808) 483-7275.

Visiting today and want to make sure it's still happening? Call (808) 485-5298 after 6:30 a.m. that morning. Keep the call short - just ask whether visits are being held and if there's anything you need to know before heading over.

  • ✓ Is visitation being held as scheduled today?
  • ✓ Is my loved one’s housing unit/module included in today’s schedule?
  • ✓ What time window should I arrive for today’s visit?
  • ✓ Are there any issues on file that would prevent me from visiting today (like approval/clearance status)?

Phone and account support runs through GTL. To set up a GTL AdvancePay prepaid calling account, call 1-877-650-4249. The same number works for setting up a ConnectNetwork account by phone (you can also create one online). One catch: you must already be an approved visitor before you can create a ConnectNetwork account and select the facility and inmate.

Tip: Call 1-877-650-4249 for GTL/ConnectNetwork account setup, payment issues, or tech problems. For visitation scheduling, confirmation, or facility rules, call Halawa directly or use the visitation hotline.

Who to Call About Halawa Correctional Facility: Main Numbers and When to Use Them

Tips Effective Calls

  • ✓ Have your loved one’s full name (and any ID/number you were given) ready before you call.
  • ✓ For same-day visitation status, call (808) 485-5298 after 6:30 a.m.
  • ✓ Use the Visitation Hotline, (808) 485-3550, for visit-related questions; use the main line, (808) 485-5200, for general facility inquiries.
  • ✓ For phone account help (GTL AdvancePay) and ConnectNetwork account/deposit support, call 1-877-650-4249.
  • ✓ Write down who you spoke with, the date/time, and what you were told - especially if you’re troubleshooting a visit or an account issue.
  • ✓ If you’re sending paperwork by fax, use (808) 483-7275 and keep the confirmation page.

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