How to Contact an Inmate at Facility

VADOC offers at-home video visitation, so you can visit from a computer, tablet, or Android smartphone. Don't have the right tech at home, or don't qualify for at-home visits? VADOC also partners with AFOI to offer video visitation at Visitor Centers across the state.

Steps to Follow

• ✓ Use an at-home setup that fits VADOC’s at-home video visitation option (home computer, tablet, or Android smartphone).
• ✓ Log into the GTL system 15 minutes before your visit start time.
• ✓ Have a valid government-issued photo ID ready if you are 18 or older.
• ✓ Do not record, film, take pictures, or take screenshots during the video visit.

• ✓ Plan to use a VADOC Visitor Center (through AFOI) if you do not have the necessary technology at home or if you do not qualify for at-home video visitation.
• ✓ Arrive at least 20 minutes before your scheduled video visit.
• ✓ Bring a valid government-issued photo ID if you are 18 or older.
• ✓ Do not record, film, take pictures, or take screenshots during the video visit.

1. Call JPay: Use 1 (800) 574-5729.
2. Make your payment by phone: The phone line is available 24/7.

Before you plan a visit, figure out which option works for you: at-home video visitation (from a computer, tablet, or Android smartphone) or a Visitor Center visit through AFOI if you don't have the right technology or don't qualify for at-home visits. Also pay attention to timing. Home visitors must be logged into the GTL system 15 minutes before the scheduled start. Visitor Center visitors need to arrive at least 20 minutes early.

Have your valid, government-issued photo ID ready if you're 18 or older. You'll need it to participate in video visitation. And don't forget the strict rule against recording, filming, taking pictures, or screenshots during a visit. Violations can create problems for future visits.

If you need to make a JPay payment by phone, confirm the details before you submit anything. You can call JPay at 1 (800) 574-5729. The line is available 24/7.