Penmate Inmate Support Guides
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Setting Up an AdvancePay Account for Calls from Halifax Correctional Unit

• 2 min read • vadoc.virginia.gov
Setting Up an AdvancePay Account for Calls from Halifax Correctional Unit

AdvancePay is a prepaid option for accepting collect calls from someone at Halifax Correctional Unit. The calls come through ConnectNetwork (run by Global Tel*Link), Virginia DOC's phone provider. All calls are recorded and monitored - except properly verified attorney calls - so don't expect privacy.

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  • ✓ Set up AdvancePay online by creating a ConnectNetwork account
  • ✓ Set up AdvancePay (or get help) by calling ConnectNetwork toll-free at 1 (800) 483-8314

Setting up AdvancePay involves two steps: registering the phone number where you'll receive calls, and adding a payment method. Once your account has funds, you can accept collect calls without getting blocked.

Want to fund an inmate's PIN Debit Account instead? That's a separate option from AdvancePay. You'll need the inmate's 7-digit state ID number to complete that deposit.

Security note: ConnectNetwork has posted a notice that in August 2020, personal information of thousands of Telmate users was exposed and accessed by unknown attackers.

Given that history, treat your ConnectNetwork login like a sensitive account. Use a unique password, monitor your payment method and account activity, and contact the vendor immediately if anything looks suspicious.

Setting Up an AdvancePay Account for Calls from Halifax Correctional Unit

If AdvancePay isn't the right fit, you can add funds to an inmate's PIN Debit Account instead. You'll still create a ConnectNetwork account - just select "VA" as the state and "Department of Corrections" during setup. Have the inmate's 7-digit state ID number ready to complete the deposit.

  1. Create a ConnectNetwork account - this is required to make PIN Debit deposits.
  2. Select “VA” and “Department of Corrections” - choose these options when prompted.
  3. Enter the inmate’s 7-digit state ID number - you’ll need it to match the deposit to the right person.
  4. Complete the deposit - follow the prompts to finish.

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