How to Contact an Inmate at Hall County Prison

Phone calls can only go to numbers on the offender's Call Allow List. If your number isn't on that list, you won't receive calls from the facility, even with an account set up. One more thing: expect calls to be monitored and recorded.

Calls cost $0.06 per minute for both local and long-distance. Each call maxes out at 25 minutes, so longer conversations will need to happen across multiple calls.

You can set up calling through Securus with either a prepaid collect account or a direct-bill account. Create one at the Securus website or call 1-800-844-6591. Prepaid collect accounts let you add multiple phone numbers, which is useful if you want calls to reach you on more than one phone. The person who's incarcerated can also fund calls. Offenders can transfer money from their trust accounts to Securus debit calling accounts in $1 increments.

1. Set up your Securus account: Create a prepaid collect or direct-bill telephone account with Securus through their website, or call 1-800-844-6591.

1. Match your number to what the offender can call: Make sure the phone number you want to receive calls on is included on the offender’s Call Allow List. If you are using a prepaid collect account, you can add multiple telephone numbers to that account so calls can reach you at more than one number.

1. Use trust funds if the offender is paying: Offenders can transfer money from their trust accounts to Securus debit calling accounts in $1 increments to complete telephone calls.

• ✓ Plan for a $0.06 per-minute rate for local and long-distance calls.
• ✓ Expect calls to end at 25 minutes (maximum time allowed per call).
• ✓ Assume calls may be monitored and recorded.
• ✓ Do not use call forwarding or three-way calling, they are not permitted.

What-to-verify

• ✓ Confirm whether you should use a prepaid collect account or a direct-bill account when setting up calling with Securus (website or 1-800-844-6591).
• ✓ If the offender plans to fund calls, confirm how trust-to-debit transfers are handled through Securus (including $1 increments).

• ✓ Verify the current per-minute calling rate (published as $0.06 per minute).
• ✓ Verify the current maximum call length (published as 25 minutes).

• ✓ Verify your phone number is actually on the offender’s Call Allow List.
• ✓ Confirm call forwarding and three-way calling are blocked for these calls.
• ✓ Keep in mind calls may be monitored and recorded, confirm the current policy if you have concerns.