How to request a refund or report a payment problem for Hamblen County Jail deposits
If a deposit didn't go through correctly—or you need a refund or to cancel a transaction—submit the payment inquiry form to NIC Services, LLC.
Payment problems are stressful, especially when you're trying to get money onto someone's account fast. For Hamblen County Jail deposits, you can report an issue, request a refund, or cancel a transaction by submitting the payment inquiry form to NIC Services, LLC.
The payment inquiry form covers anything related to a deposit that went wrong: questions about a payment you made, refund requests, cancellations, or suspected fraud. Fill it out and submit it to NIC Services, LLC.
Note: After you submit the payment inquiry form, a NIC Services, LLC team member will contact you about your inquiry.
Before you start, grab your receipt. The form asks for the "Payment To" field (listed as "State Where You Made a Payment"), your Order ID, and your Receipt Date. Copy these exactly so your inquiry matches the right transaction.
Privacy tip: When you describe the issue on the inquiry form, don’t include card numbers or other sensitive information (like an SSN or driver’s license number).
Checklist
- ✓ “Payment To” (the State Where You Made a Payment)
- ✓ Order ID
- ✓ Receipt Date
- ✓ A short description of the problem (leave out card numbers and other sensitive info like SSN or driver’s license)
After submitting, keep an eye out for follow-up. NIC Services, LLC says a team member will contact you about your inquiry. Make sure the form has your best email and phone number so you don't miss their response.
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