Setting Up a CorrectPay/Visitor Account for Hamblen County: Password Rules and What You Can Do

Hamblen County uses the CorrectPay app for deposits, visits, and other family services. The visitor portal runs through VendEngine/Tyler, which has specific password rules (covered below). Stuck on a transaction, locked out of your account, or need a refund? CorrectPay's knowledge base covers the topics families ask about most - refunds, deposits, phone time, and visitor accounts.

Your VendEngine/Tyler password must meet three requirements: at least 8 characters, at least one lowercase letter, and at least one number. Getting an error during sign-up or reset? One of those three pieces is probably missing.

What You Can Do Correctpay

• ✓ Make commissary, phone, bonding, and monitoring deposits
• ✓ Schedule and join video visitations
• ✓ Send gifts to an incarcerated loved one

Need details on refunds, gift baskets, phone time, or visitor accounts? Start with CorrectPay's knowledge base. It's organized by topic, so you can find answers to specific problems fast.

1. Write down the state where you made the payment - this is one of the fields support may ask for.
2. Copy the order ID - this is often the fastest way for a support team to locate your transaction.
3. Record the receipt date - use the date shown on your receipt or confirmation.
4. Note the service purchased - for example, what you were trying to pay for.
5. Confirm the amount charged - include the exact total shown on your receipt.

Have a question about a Tyler/NIC payment - a charge, refund, cancellation, or suspected fraud? You'll need to submit an online form to NIC Services, LLC. That form is the official starting point for getting your transaction researched and resolved.

1. Gather your receipt details - have the state where you paid, order ID, receipt date, service purchased, and amount charged ready to copy and paste.
2. Open the NIC Services, LLC online form - use it for payment questions, refunds, cancellations, or suspected fraud tied to Tyler/NIC payments.
3. Add proof if you have it - include screenshots or a copy of your receipt/confirmation when possible.
4. Describe what happened - keep it simple (what you tried to do, what you were charged, and what result you need).
5. Submit and save your confirmation - write down any confirmation number or reference ID you receive.

For phone help with online payments, call TN Payments toll-free at 855-777-3468.

Troubleshooting Verification

• ✓ If account creation fails, re-check the VendEngine/Tyler password rules: 8+ characters, at least one lowercase letter, and at least one number
• ✓ Keep a copy of your payment receipt details (especially the order ID), so you can submit support or refund requests without guessing

Not sure which vendor to use before adding money or scheduling a visit? Call the Hamblen County Sheriff's Office at (423) 586-3781 and ask what's currently active for the jail.