What to Do When a Payment Goes Wrong: Getting Help with CorrectPay Payments

Use the formal payment inquiry process when you have a question or complaint about a payment, need a refund, want a transaction canceled, or suspect fraud. You'll fill out the Tyler Technologies payment inquiry form and submit it to NIC Services, LLC. This is the right route when the issue is about the payment itself - not general account questions - because it gets your request directly to the team that handles payment problems.

Before you submit the form, pull up your receipt and copy the key fields the inquiry asks for. You’ll want the “Payment To” value (the state where you made the payment), your Order ID, and the Receipt Date. Having those three items ready makes it much easier for the support team to find the exact transaction you’re talking about - especially if you’ve made more than one payment close together.

When you’re ready, complete the Tyler Technologies payment inquiry form and submit it to NIC Services, LLC. This is the official channel for getting help with payment questions, complaints, refunds, transaction cancellations, and suspected fraud reports, so your issue lands with the right support staff from the start.

In the "describe how we can assist you" section, explain what went wrong as clearly as possible. What did you expect to happen? What actually happened? Include relevant receipt details like your Order ID and Receipt Date. Stick to the transaction facts, and don't include card numbers, Social Security numbers, or driver's license numbers. Support can investigate without that sensitive information - and leaving it out protects you if your message ever gets misrouted.

Once you submit the form, a team member will reach out about your inquiry. Keep an eye on the email address and phone number you provided so you don't miss their response.

Checklist Before Submit

• ✓ Save your receipt (screenshot or download it)
• ✓ Copy the “Payment To” field (the state where you made the payment)
• ✓ Copy the Order ID from the receipt
• ✓ Note the Receipt Date from the receipt
• ✓ Do not include card numbers or sensitive info (like SSNs or driver’s license numbers) in your description

• ✓ Use the formal inquiry form for payment questions or complaints
• ✓ Use it to request a refund
• ✓ Use it to request a transaction cancellation
• ✓ Use it to report suspected fraud