If your loved one has a medical concern at Hancock: who to contact and the escalation order
Worried about your loved one's health at Hancock State Prison? You'll get results faster by following the department's escalation order. Start inside the facility, document every contact, and move up the chain only when the prior step doesn't resolve things.
Even when you're calling on their behalf, the facility asks families to encourage the incarcerated person to use the inmate grievance process for medical concerns. That internal paperwork matters - it puts the issue on record and gives staff a defined path to respond. If your loved one can file a grievance, have them do it right away. You can still follow the contact order below at the same time.
- Contact the inmate’s Counselor first - For medical concerns, start with your loved one’s assigned Counselor before moving up the chain.
- Escalate to the Chief Counselor - If the Counselor can’t resolve the issue, the next step is the Chief Counselor.
- Contact the Deputy Warden of Care & Treatment - After the Chief Counselor, take the concern to the Deputy Warden of Care & Treatment.
- Go to the Warden - If the concern is still unresolved, escalate it to the facility Warden.
- Contact the Regional Director - If you don’t get resolution at the facility level, the next step is the Regional Director.
Tip: Keep a simple log as you escalate - who you contacted (Counselor → Chief Counselor → Deputy Warden of Care & Treatment → Warden → Regional Director), plus the dates and times you reached out.
Worked through the facility and regional contacts with no resolution? The Office of the Ombudsman is your next option. This office acts as a bridge between concerned civilians and the Department of Corrections, helping ensure offenders' rights and safety are protected. In practice, you'd go here after exhausting the chain of command and needing an outside office to review the situation.
Note: The Ombudsman is the last step in the listed escalation order - use it after you’ve already gone through the Regional Director.
Before making calls, confirm you have the right facility and correct contact details for where your loved one is currently housed. Hancock State Prison's medical services run on a 16-hour, four-day week schedule with 12-hour weekend coverage - so timing affects how quickly you'll reach the right people and how fast follow-up happens.
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