How to Contact an Inmate at Hardeman County Corrections, TN (TN)
Phone contact at Hardeman County Corrections runs through the Tennessee Department of Correction system, which means you can't call an inmate directly. Here's how calls actually work and how to get set up.
There's no way to place an inbound call to an inmate at Hardeman County Corrections. It works the other way: the inmate places outbound calls, and the system only lets them dial numbers on their approved telephone list. That list holds up to ten numbers. TDOC uses ConnectNetwork (powered by GTL) as the platform behind the inmate phone system, so you'll set up your account and add funds through ConnectNetwork.
Family emergency: Contact the facility chaplain. The chaplain may facilitate a phone call for the inmate when necessary.
ConnectNetwork gives you two ways to pay for calls. AdvancePay covers calls to your specific phone number, while PIN Debit puts money directly into the inmate's PIN/debit phone account. Most payments process instantly, but transactions can take up to two business days to credit, so a deposit may not show up right away. One helpful detail: TDOC notes that the per-minute rate for ConnectNetwork calls dropped to 7.5 cents effective July 1, 2024.
Steps to Follow
- ✓ Set up your phone account through ConnectNetwork (powered by GTL)
- ✓ Choose how you want to fund calls (AdvancePay for calls to your number, or PIN Debit for the inmate’s phone account)
- ✓ Confirm your phone number is on the inmate’s approved telephone list (the list can include up to ten numbers)
- Add money to the right type of account - Most ConnectNetwork payments are processed instantly, but allow up to two business days for the transaction to be credited.
- Wait to place calls until funds are available - Calls are billed at 7.5 cents per minute (effective July 1, 2024), so you will want to make sure the account is funded before the inmate tries calling.
Reminder: You cannot call an inmate directly. If there is a family emergency, contact the facility chaplain, who may be able to facilitate a call.
What to Verify
- ✓ Confirm the current per-minute call rate (the published rate decreased to 7.5 cents effective July 1, 2024)
- ✓ Ask what payment timing looks like for your payment method (most are instant, but crediting can take up to two business days)
- ✓ Verify which funding method is best for your situation (AdvancePay to your number vs. PIN Debit to the inmate’s phone account)
If calls aren't coming through, check the approved telephone list first. The inmate can only dial numbers on that list (up to ten total), so your number needs to be on there exactly as registered. It's also worth confirming that ConnectNetwork (powered by GTL) is still the phone platform for this facility, since your account setup and funding depend on the correct system.
Plan ahead: Verify the no-inbound-calls policy and ask about the chaplain's process for emergency call requests. You don't want to be figuring that out during a crisis.
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