How Phone Calls Work at Hardeman County Corrections: Rates, Approved Numbers, Emergency Calls, and Funding Options

TDOC does not allow inbound telephone calls to inmates. You can't call the facility and ask to be connected to your loved one, even if the situation feels urgent. All phone contact has to be initiated from inside, using the approved phone process.

The current ConnectNetwork per-minute rate through TDOC is 7.5 cents. This rate took effect July 1, 2024. It's the baseline cost to plan around when budgeting for regular calls.

TDOC uses GTL's ConnectNetwork as the primary platform for the inmate telephone system. As a family member or friend, you can create a ConnectNetwork account to fund an AdvancePay prepaid telephone account. You may also be able to send and receive e-messages with an inmate through that same platform.

Calls are controlled by an approved-number list. Each inmate can have up to ten telephone numbers on their list, and the phone system only connects calls to those registered numbers. If your number isn't on the list, the call won't go through.

1. Write a removal request - State that you want to be removed from an inmate’s approved telephone list.
2. Address it to the facility leadership - Submit the written request to the facility’s warden or superintendent.
3. Send your request and keep a copy - Hold onto a copy of what you submitted for your records.

There are a few different "buckets" money can go into, and each serves a different purpose. ConnectNetwork supports automated deposits for AdvancePay, PinDebit, and DebitLink, all designed for phone-related use. Separately, TDOC also maintains inmate trust fund accounts. TDOC partners with JPay and ViaPath (ConnectNetwork) to let you deposit money directly into those trust fund accounts.

• ✓ Pay online through ConnectNetwork
• ✓ Use ConnectNetwork mobile apps
• ✓ Use the automated phone system
• ✓ Use self-service kiosks (where available)
• ✓ Pay by mail
• ✓ Pay with cash at retail locations (about 26,000 locations, including Walmart and Kroger)
• ✓ Mail telephone-credit funds directly to Global Tel*Link Corporation, Dept 1705, Denver, CO 80291-1705

For trust fund deposits, TDOC lists contact details for both providers. JPay can be reached at 800-574-5729 (3450 Lakeside Drive Suite 100, Miramar, FL 33027). ViaPath/ConnectNetwork can be reached at 800-483-8314 (AdvancePay Service Department, P.O. Box 911722, Denver, CO 80291-1722). For phone services specifically, ConnectNetwork also lets you create an account to fund AdvancePay and use e-messaging features where available.

1. Set up a ConnectNetwork account - This is the main way family and friends manage funding for phone-related accounts (like AdvancePay).
2. Choose the right funding type - If your goal is phone access, use an automated deposit to AdvancePay, PinDebit, or DebitLink.
3. Add money through an automated channel for fastest use - Deposits made through automated channels for AdvancePay, PinDebit, and DebitLink are available immediately for use.
4. Use a Trust Fund deposit when you’re funding the inmate’s account - Automated deposits for Trust Fund accounts are transmitted to the facility within one business day.

• ✓ Use ConnectNetwork’s automated phone system
• ✓ Use self-service kiosks (where available)
• ✓ Use retail cash payment locations (including Walmart and Kroger, among about 26,000 locations)
• ✓ Send funds by mail for telephone credits to: Global Tel*Link Corporation, Dept 1705, Denver, CO 80291-1705

1. Make the request in writing - A written request is the required way to ask to be removed from an inmate’s approved telephone list.
2. Submit it to the warden or superintendent - Address your request to the facility’s warden/superintendent.
3. Save a copy for your records - Keep a copy of what you sent so you can refer back to it if you need to follow up.

Timing depends on the deposit type. Automated deposits for AdvancePay, PinDebit, and DebitLink are available immediately. Automated deposits for Trust Fund accounts are transmitted to the facility within one business day.