How to Set Up Phone Service for Calls from Hardeman County Corrections (AdvancePay & PIN Debit)
Getting phone calls from Hardeman County Corrections comes down to picking the right payment method and making sure funds land in the right place. Here's how the system works, what your ConnectNetwork (GTL) options are, and how to add money so your person can reach you.
People incarcerated in Tennessee DOC facilities - including Hardeman County Corrections - can't receive incoming calls. You won't be able to dial the facility and get connected to them. Instead, you'll set up payment so they can call out to you.
Tennessee's inmate phone system runs through ConnectNetwork, powered by GTL. That's where you'll manage funding options like AdvancePay and PIN Debit. As of July 1, 2024, the per-minute rate for Tennessee DOC calls dropped to $0.075 (7.5 cents).
ConnectNetwork gives you two main ways to pay for calls: AdvancePay and PIN Debit. AdvancePay is prepaid credit tied to your phone number - the one receiving calls. PIN Debit puts money into the incarcerated person's account, which they use to make calls from their side.
Both options cover outbound calls - they just work differently. Not sure which to pick? Ask yourself: do you want to fund calls to your specific number (AdvancePay), or give your person calling funds they control (PIN Debit)?
Prefer to send money by mail? Tennessee DOC policy allows family and friends to mail telephone credit purchases directly to: Global Tel*Link Corporation, Dept 1705, Denver, CO 80291-1705. For PIN Debit deposits by mail on Tennessee DOC accounts, ConnectNetwork lists a different address: GTL Tennessee DOC Debit Lockbox 1705, PO BOX 209705, Dallas, TX 75320-9705.
- ✓ Cash walk-in deposits are available at thousands of retail locations nationwide
- ✓ Walmart
- ✓ ACE
- ✓ Kmart
- ✓ Kroger
How fast funds become available depends on your deposit method. Automated deposits - online, by phone, through the mobile app, or at a kiosk - for AdvancePay, PIN Debit, and DebitLink are available immediately. Trust Fund deposits work differently: automated Trust Fund deposits transmit to the facility within one business day.
Want to stop receiving calls? If you're on someone's approved phone list and need off, Tennessee DOC requires a written request to the facility's warden or superintendent asking to be removed from the approved telephone list.
- ✓ Use ConnectNetwork (powered by GTL) to choose a funding option: AdvancePay or PIN Debit
- ✓ If you’re mailing telephone credit purchases, send funds to: Global Tel*Link Corporation, Dept 1705, Denver, CO 80291-1705
- ✓ If you’re mailing a Tennessee DOC PIN Debit deposit, send it to: GTL Tennessee DOC Debit Lockbox 1705, PO BOX 209705, Dallas, TX 75320-9705
- ✓ For the fastest access to funds, use automated deposit channels (online, phone, mobile app, or kiosk), since AdvancePay/PIN Debit/DebitLink deposits are available immediately
- ✓ If you prefer paying cash in person, use a participating retail location (including Walmart, ACE, Kmart, or Kroger)
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