Scheduling Video Visits at Hardin County Jail: Step-by-Step Setup

Video visits at Hardin County Jail go through City Tele-Coin / DirectPay. You'll register and schedule at www.citytelecoin.com, and once your account is active, you can manage everything through the mobile app too. One thing that trips people up: during registration, you need to select the facility where your loved one is housed. This connects your account to the right location.

1. Go to www.citytelecoin.com - this is where family and friends register and schedule video visitations.
2. Create your DirectPay account - follow the prompts to set up your remote account.
3. Select the correct facility - choose the facility where your loved one is housed (Hardin County Jail) during setup so your account is linked properly.
4. Save your login details - write down your username/password or store them securely so you can sign in later to schedule visits.

After registering online, download the City Tele-Coin / DirectPay mobile app to manage visits from your phone. Search for

• ✓ Install the City Tele-Coin app so you can schedule video visits from your phone instead of only using the website
• ✓ Use the app to manage your video visitation scheduling anytime (24/7)
• ✓ Check your account balance and add funds from the app
• ✓ Keep an eye on your account activity and updates in one place

1. Sign in to your City Tele-Coin / DirectPay account - log in on the website or in the mobile app.
2. Open the video visitation scheduling area - look for the option to schedule Video Visitations.
3. Choose a date and time - pick an available slot that works for you.
4. Confirm your visit - double-check the details and finalize the appointment.
5. Use whichever option is easiest next time - once you’re registered, you can schedule online or through the app anytime (24/7).

Inside the jail, your loved one uses the visitation unit in the dorm to communicate and receive alerts. Once your account is registered, they can send and receive messages through this unit. They'll also get notifications there - like when someone purchases an online calling card for them. Need to handle calling cards in person? There's a City Tele-Coin kiosk in the facility lobby where you can buy and reload cards during normal lobby hours.

Previsit Checklist

• ✓ Confirm you’ve registered your account at www.citytelecoin.com
• ✓ Double-check that you selected the correct facility (Hardin County Jail) during setup
• ✓ Download the City Tele-Coin / DirectPay app (search “City Tele-Coin” in the Apple App Store or Google Play) and sign in
• ✓ Schedule your video visit using either the website or the app (both work anytime, 24/7)
• ✓ Make sure your account is ready if you need to add funds/check your balance before the visit
• ✓ Log in a few minutes early and test your device audio/video so you’re not troubleshooting during your time together

Stuck during registration or scheduling? Call the free Inmate Hotline at (318) 746-1114 for live help. City Tele-Coin's contact info: City Tele-Coin Company, Inc., 4501 Marlena Street, Bossier City, LA 71111; phone 318-746-1114; website www.citytelecoin.com. Have your loved one's name and your account details ready when you call - it speeds things up.