How to Set Up Phone Calls at Hardin County Jail: DirectPay vs. Calling Cards

Setting up phone calls at Hardin County Jail comes down to two options: a DirectPay account or an online calling card. Which one works better depends on whether your loved one needs to call just one number or several different people. Here's the practical difference between the two, plus how to set each one up.

DirectPay works best when calls go to one phone number - your cell, a home phone, or another single line you control. At Hardin County Jail, DirectPay is limited to one specific telephone number. If you're the main point of contact and don't need calls going to multiple family members, this is the simpler option.

Register for DirectPay online at citytelecoin.com. During signup, select the facility where your loved one is housed so the account connects correctly. Once registered, you can manage everything from the CityTeleCoin mobile app - search "CityTeleCoin" in the Apple App Store or Google Play.

An online calling card gives your loved one more flexibility. They can call you, a parent, a partner, and a friend - without being locked into one number. At this facility, an online calling card account can be used to call any unrestricted phone number. That makes it the easier choice for families coordinating across multiple households.

• ✓ Buy or reload online calling cards at citytelecoin.com (available 24/7)
• ✓ Buy or reload through the CityTeleCoin mobile app (available 24/7)
• ✓ Buy or reload at the CTC kiosk in the facility lobby (available during normal lobby hours)

S4

• ✓ Choose DirectPay if calls only need to go to one specific phone number (DirectPay is single-number only).
• ✓ Choose an online calling card if your loved one needs to call multiple people, because it can be used to call any unrestricted phone number.

1. Go to citytelecoin.com and start registration - create your account and choose the DirectPay option.
2. Select the correct facility - pick the facility where your loved one is housed (Hardin County Jail) so the DirectPay account connects properly.
3. Enter your details and the phone number you want to use - remember, DirectPay calls can go to only that one specific number.
4. Add funds to the DirectPay account - once funded, your loved one can place calls to the number on the account.
5. Download the mobile app (optional, but convenient) - after you’ve registered, search “CityTeleCoin” in the Apple App Store or Google Play, then sign in to manage your DirectPay account from your phone.

The CityTeleCoin app handles most day-to-day tasks without needing a computer. Check balances, add funds, and view call records from your phone. You can also use the same account to send and receive messages and schedule video visitations anytime (24/7).

1. Buy or reload online - use citytelecoin.com to purchase or reload an online calling card (available 24/7).
2. Use the mobile app if that’s easier - the CityTeleCoin mobile app also lets you purchase or reload online calling cards (available 24/7).
3. Use the lobby kiosk if you’re on-site - you can also purchase or reload through the CTC kiosk in the facility lobby during normal lobby hours.

The calling card option gives your loved one more freedom with who they can reach. Unlike DirectPay, an online calling card account can be used to call any unrestricted phone number - helpful when more than one person needs to stay in touch.

Before you spend money, double-check a few details: current fees and rates, the kiosk's exact "normal lobby hours," and any limits on calling, messaging, or video visitation. If something doesn't match what you're seeing, the Inmate Hotline or City Tele-Coin support can walk you through it.