How to Register and Schedule Your First Visit at Harford County Detention Center (and What to Do If You Don't Receive the GTL Email)

Harford County Detention Center holds in-person visitation on weekends only: Saturdays from 9:00 AM to 3:00 PM and Sundays from 9:00 AM to 3:00 PM. Time slots are limited, so plan ahead. This is especially true if you're traveling in from out of the area.

Before you can visit, you need to register for a GTL (VisManager) account. Harford County Detention Center requires this, and the facility specifies using a Google browser for the sign-up process. Once registered, you'll also need to pre-schedule your visit through the Harford County GTL scheduling page before showing up.

On the day of your visit, bring a valid government-issued photo ID (federal, state, or local). Be at the designated area at the main entrance at least 15 minutes before your scheduled start time. Arriving late can mean losing your appointment entirely.

When you create your GTL/VisManager account, use an email address you can actually access right now. The system relies on your email for account verification, visit confirmations, password recovery, and other account functions. Registration is required before you can visit, and the facility specifies using a Google browser for sign-up.

The account setup happens online, but your ID still matters. You'll need a valid photo ID issued by a federal, state, or local government entity when you check in for the visit.

Once your registration is complete, head to the Harford County Detention Center GTL (VisManager) scheduling page. That's where you pick an available day and time and lock in your appointment.

Here's something to watch for: there's a documented mismatch in how far ahead you need to book. The detention center's visiting page says visits must be scheduled a minimum of 2 days in advance (and that changes or cancellations must be made no later than 2 days before the visit). A VisManager brochure for the facility, however, states visits must be scheduled 7 days in advance, while still requiring cancellations and modifications at least 2 days out. Because these two instructions conflict, don't assume the lead time. Check what the scheduler is actually allowing you to select.

After registering, check the email account you used and complete the verification steps from the emails you receive. This same email address is how the system sends visit confirmations and helps you recover your password later, so use an inbox you check regularly.

Keep checking that inbox even after your visit is booked. Harford County Detention Center can cancel or suspend visitation for security or health reasons with no notice. If that happens, they'll notify visitors by email using the address that was used to register the visit.

Troubleshooting No Email

• ✓ Check your spam/junk folder for the GTL/VisManager message.
• ✓ Make sure you used a valid email address you can receive messages at (confirmations and verification emails go to that address).
• ✓ If you still do not see an email from the system, call GTL support at 855-208-7349.

If you've checked spam and junk folders and the message still hasn't arrived, call vendor support at 855-208-7349. That's the number listed for missing VisManager system emails.

Bring a valid photo ID issued by a federal, state, or local government entity. On your scheduled date, be at the designated area at the main entrance to Harford County Detention Center no later than 15 minutes before the visiting start time.

Visits at Harford County Detention Center are 30 minutes long. Plan your day accordingly.

There are also limits that affect family scheduling. Inmates are allowed one visit per week, and only two visitors can be present at a time. Children count toward that two-person limit.

Quick Verify Checklist

• ✓ Open the Harford County Detention Center GTL scheduling page and confirm what dates it will actually let you book.
• ✓ Check whether the system is enforcing a 2-day minimum or a 7-day minimum before your chosen visit date.
• ✓ Confirm your selected date/time in the scheduler after you submit it (do not rely on memory).
• ✓ If you need to change or cancel, do it at least 2 days before the visit.