What Happens If HCDC Cancels Your Visit (And How You'll Find Out)

HCDC can cancel or suspend visitation for security or health reasons - sometimes with no warning at all. You can do everything right, schedule properly, show up on time, and still have the visit called off if the facility needs to lock down or respond to an emergency.

Under normal operations, in-person visits happen Saturdays and Sundays from 9:00 AM to 3:00 PM. Plan to reach the designated area at the main entrance at least 15 minutes before your start time. Arriving early won't protect you from a last-minute shutdown, but it will keep you from missing a visit that's still on.

When HCDC cancels visitation, they'll notify you by email - the same address you used to register through GTL VisitMe. That's the email that matters most. Use an address you actually check, and keep an eye on your spam folder around visit time so a cancellation message doesn't slip past you.

For video visits, skipping your appointment isn't the same as canceling it. HCDC's VizManager materials warn that if you don't cancel before your video visit starts, you can be marked a no-show. The visiting rules also say cancellations and modifications must be made at least 2 days before the visit. If you're inside that 2-day window, treat the appointment as locked in - because missing it can still count against you. Verify before you rely on it: HCDC's materials list two different scheduling rules (one says 7 days in advance; another says a minimum of 2 days). The safest approach is to schedule as early as possible and stick to the 2-days-ahead cancellation rule.

These timing rules matter because they define what counts as "late." HCDC's visiting information says visits must be scheduled at least 2 days ahead, with cancellations or changes made no later than 2 days before. The VizManager brochure mentions a stricter 7-day scheduling window. Bottom line: schedule early, and if plans change, cancel at least 2 days out whenever you can.

What to Do If Canceled

• ✓ Check the email address you used to register the visit (including spam/junk folders) for a cancellation notice
• ✓ Log into your GTL VisitMe account to review your scheduled visit and any cancellation status
• ✓ Confirm the email on your GTL VisitMe registration is current, since HCDC uses that address for cancellation notifications

If you think a cancellation or no-show mark happened by mistake, your next step is to reach out for help through the same system you used to set up the visit (GTL VisitMe/VizManager) and, if needed, the facility. Keep in mind that HCDC can cancel or suspend visitation for security or health reasons without notice, so sometimes there won’t be a “fix” - just a need to reschedule when visits reopen.