How to Contact an Inmate at Facility

Before you try to connect, know that phone calls may be monitored and recorded. Calls are tightly controlled: the person in custody can only call numbers on their Call Allow List, and each call maxes out at 25 minutes. The system blocks workarounds too. Call forwarding and three-way calling are not permitted.

• ✓ Calls are restricted to only the telephone numbers included on the offender’s Call Allow List.
• ✓ The maximum time allowed per call is 25 minutes.
• ✓ Call forwarding and three-way calling are not permitted.

Steps to Follow

• ✓ Confirm your phone number is on the offender’s Call Allow List before you expect a call.

Plan for short conversations. Each call maxes out at 25 minutes, and the system blocks call forwarding and three-way calling. If you want to include someone else, you'll need to find another way since adding a third person to the call isn't allowed.

1. Place an order by phone, call 1-562-361-5719.
2. Use the toll-free phone option if you prefer, call 1-855-247-0563.
3. Place an order by fax if that is easier for you, send it to 1-310-603-1188.

What to Verify

• ✓ Confirm the Union Supply phone order number (1-562-361-5719) before you place an order.
• ✓ Confirm the Union Supply toll-free number (1-855-247-0563) before you place an order.
• ✓ Confirm the Union Supply fax order number (1-310-603-1188) before you fax an order.

• ✓ Ask whether calls may be monitored and recorded.
• ✓ Confirm the maximum time allowed per call is 25 minutes.
• ✓ Confirm call forwarding and three-way calling are not permitted.
• ✓ Ask how phone numbers get added to the offender’s Call Allow List, since calls are restricted to numbers on that list.