How to Send Money to Facility

Every food package order comes with a $2.95 shipping and handling charge. That fee is non-refundable, so double-check your order before submitting. Package limits depend on facility type. For State Prisons and ITFs, the maximum is $100 per offender or 15 lbs. per package (whichever you hit first). For Probation Detention Centers, it's $50 per offender or 7 lbs. per package. Funding a pre-paid collect (Securus) phone account? Deposits are capped at $200.00 each. If you need to add more, split it into separate transactions.

Steps to Follow

• ✓ Confirm whether your loved one is at a State Prison/ITF or a Probation Detention Center so you use the correct package limit.
• ✓ Keep food package orders within the allowed maximum (State Prisons/ITFs: $100 or 15 lbs. per package; Probation Detention Centers: $50 or 7 lbs. per package, whichever is reached first).
• ✓ Budget for the $2.95 shipping and handling charge on every food package order (it is non-refundable).
• ✓ When adding money to a pre-paid collect (Securus) phone account, do not exceed $200.00 per deposit.

Before ordering, confirm which facility category applies. State Prisons and ITFs have different package limits than Probation Detention Centers. If you're funding phone calls, check the current maximum deposit for the pre-paid collect (Securus) account. Knowing the cap upfront helps you split deposits correctly and avoid failed transactions.

• ✓ Whether the $2.95 shipping and handling charge applies to your food package order and that it is non-refundable.
• ✓ Which package limit applies based on facility type (State Prison/ITF vs Probation Detention Center).
• ✓ The exact cap you must stay under for your facility type (State Prisons/ITFs: $100 or 15 lbs. per package; Probation Detention Centers: $50 or 7 lbs. per package).
• ✓ The current maximum allowed per pre-paid collect (Securus) phone deposit (maximum of $200.00 per deposit).