How to Set Up an Advance Pay Account So Your Loved One Can Call You (Harris County Jail)

Inmates at Harris County Jail can't receive incoming calls - they can only place collect calls out. The problem? Many cell plans and some landlines block collect calls automatically. If yours does, you'll never get the call. Setting up a Securus Advance Pay account solves this. It lets you receive calls even when your phone normally blocks collect calling.

1. Set up Advance Pay with Securus - The person receiving the calls (you) starts the account setup with Securus.
2. Have your loved one dial your number - Once they call, the phone system checks whether an Advance Pay account exists for the number they dialed.
3. Accept the call using the automated prompts - If the account is found, the system places the call, and you’ll need to follow the automated instructions to accept it.
4. Talk while the balance covers the charges - After you accept, the call cost is taken from your Advance Pay account balance.

Call Securus at 1-800-844-6591 to set up your Advance Pay account. Have the exact phone number you want to receive calls on ready - the account is tied to that specific number.

Already set up Advance Pay but something's off? Maybe you're not getting the acceptance prompt, or calls never ring through. Try contacting the facility directly. For the 700 N. San Jacinto (JPC) building, call (713) 755-5300.

Assume every call is recorded and monitored. If you need to share sensitive personal information, handle that outside the jail phone system.

Don’t try to transfer the call or add another person. Any attempt to do a call transfer or a conference call will disconnect the call.

Calls still not going through after setting up payment? The issue might not be your balance. The jail can restrict calls to certain numbers for security reasons - this looks like a "blocked" call on your end. Securus can help confirm whether your number is set up correctly and whether the system recognizes your Advance Pay account.

Troubleshoot

• ✓ Call Securus at 1-800-844-6591 for Advance Pay setup, billing, or account questions.
• ✓ Call 700 N. San Jacinto (JPC) at (713) 755-5300 if it seems like a facility/policy issue rather than an account problem.