How to Contact an Inmate at Hartford Corrections Center, CT (CT)
Trying to reach someone at Hartford Corrections Center? Your main options are video visits through Microsoft Teams and phone calls that the incarcerated person places to you.
Video visits run through Microsoft Teams. You'll need a smartphone, laptop, or tablet with a working camera and microphone. If your device can't run Teams, or the camera and mic aren't functioning, the visit won't happen.
Phone contact works differently than most people expect. You can't call in and get connected to an inmate. Instead, they place outgoing collect calls or calls billed through Securus. Each person also has a social calling list that can include up to ten phone numbers.
Heads up: Scheduling details for video visits, visiting hours, and call billing setup steps aren't covered here. Confirm the current process directly with the facility before counting on a specific time or method.
Steps-to-follow
- ✓ Set up Microsoft Teams on a smartphone, laptop, or tablet with working video and audio for video visits.
- ✓ Do not expect to call the inmate directly. Plan for them to call you using outgoing collect calling or billing through the Securus option.
- ✓ Ask your incarcerated loved one to add the right phone number to their social-contact calling list (the list can include up to ten numbers).
A quick tech check before your video visit can save real frustration. Open Microsoft Teams on the device you plan to use and make sure camera and microphone permissions are turned on. If you're on a tablet or laptop, test the webcam and mic inside Teams specifically, not just in another app.
What-to-verify
- ✓ Whether Microsoft Teams is the only supported option for video visits.
- ✓ How video visits are scheduled (the process and the available times).
- ✓ Any device, operating system, or browser limits that affect Microsoft Teams on your phone, tablet, or computer.
- ✓ Whether calls to you will be collect calls, billed through Securus, or both, and what you need to do on your end for each option.
- ✓ Confirmation that the social-contact calling list is limited to ten numbers, and how the incarcerated person can update or change those numbers.
Heads up: Since inmates can't receive incoming calls, the billing method for outgoing calls matters. Check whether you need to set up anything in advance for collect calls or Securus billing so you don't miss a call.
- Confirm the video platform: Ask the facility to confirm Microsoft Teams is the platform used for video visits.
- Test Teams on your device: Check that Teams opens correctly and that your camera and microphone work within the app.
- Ask about supported setups and help options: Confirm which devices are supported and who to contact if you run into technical issues.
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