Setting Up Free Video Visits with Hartford Correctional Center (Microsoft Teams)
Video visits at Hartford Correctional Center are free and run through Microsoft Teams. Handle a few basics beforehand—email, device, and visitor list—and your call is far more likely to start on time without hiccups.
Video visits at Hartford Correctional Center are completely free. No fees, no hidden costs. Your only job is getting set up correctly so the connection works when it's time to talk.
You'll need a valid email address to schedule a video visit. Pick one you check regularly - that's where visit details and updates will land.
Technical Requirements
- ✓ A smartphone that can run Microsoft Teams with working video and audio
- ✓ A laptop that can access Microsoft Teams with a working camera and microphone
- ✓ A tablet that can access Microsoft Teams with working video and audio
Up to three authorized adults can join each video visit. Make sure everyone you want on the call is listed on the Visit Request Form - names have to match.
Youth living in the household can be present without counting toward the three-adult limit. The cap only applies to adults.
Facility staff will record the visit. Plan your conversation knowing this isn't a private call - it's monitored like any other facility communication.
Warning: Don't record the video visit on your phone, tablet, computer, or any other device. Recording by visitors is prohibited.
Practical Prepare
- ✓ Make sure you have a valid email address you can access, since it’s required to schedule the video visit
- ✓ Confirm you can access Microsoft Teams on a smartphone, laptop, or tablet with working video and audio
- ✓ Test your camera and microphone ahead of time so you’re not troubleshooting at the start of the visit
- ✓ Use a steady internet connection (video calls are free, but a weak connection can still ruin the visit)
Quick setup tip: Set your device on a stable surface with good lighting on your face. Run a quick camera and mic check in Teams a few minutes before the visit starts.
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