How Inmate Phone Accounts Transfer When Someone Moves from Haynesville to Another VADOC Facility
Transfers can disrupt phone contact for a bit, even when everything's set up correctly. Here's what to expect with phone accounts and approved numbers when someone moves from Haynesville to another VADOC facility.
When someone transfers from Haynesville to another VADOC facility, their telephone account should move with them automatically. The account is expected to transfer within three hours after arrival at the receiving facility. Waiting for that first call after a move? Give that window time to pass before assuming something's wrong or changing account settings.
Tip: If they just arrived at the new facility, allow up to three hours for the phone account to transfer before troubleshooting.
The approved call list still controls who they can reach after a transfer. VADOC limits this list to 15 total phone numbers, and those can include both landlines and cell phones - you don't need a "home phone" to be reachable. One more thing: accepting calls is always your choice. If a collect or debit call comes through, you can refuse it.
- ✓ Ask your loved one to prioritize the most important contacts, since the approved call list maxes out at 15 numbers
- ✓ Double-check that each phone number on the list is entered correctly (one wrong digit can block calls)
- ✓ Let other family members know they can refuse collect or debit calls if they don’t want to accept charges
Even with an automatic account transfer, expect a short disruption or a change in when calls can happen. VADOC's scheduled telephone hours vary by facility security level, so the new prison may have different phone access times than Haynesville. Those hours are typically shared in inmate orientation materials or posted in designated areas. Your loved one may need a little time to get through intake and learn the new schedule.
Note: Phone hours can be different at the receiving facility. Have your loved one check orientation materials or posted schedules for the current telephone service hours.
If calls still aren't working, start with timing. Wait the three-hour transfer window after arrival - the account should move automatically during that period. Need to fund calls or manage a prepaid setup? VADOC directs families to AdvancePay through ConnectNetwork (operated by Global Tel*Link). For help setting up or troubleshooting the prepaid phone account, call 1‑800‑483‑8314.
You may see the phone provider referenced differently in VADOC materials (ConnectNetwork/Global Tel*Link, for example). For account funding and setup help, stick with the AdvancePay/ConnectNetwork support path and the helpline above - those typically resolve deposit and account issues after a move.
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