Three Ways to Pay for Phone Calls from Haynesville — and What to Know About AdvancePay Expiry

Phone calls from Haynesville (VADOC) start with the inmate's approved call list. Your loved one can call family, friends, and legal contacts using numbers on that list - landlines and cell phones both work.

The list maxes out at 15 phone numbers. If you're not getting calls, it might be as simple as your number not being added yet - or an old number that needs replacing.

Keep privacy in mind. Calls are recorded and monitored, except for properly verified attorney calls. Even when everything runs smoothly, calls cap at 20 minutes - get to the important stuff first.

Want more control over call costs? AdvancePay is the main prepaid option for family and friends. The VADOC phone system runs through ConnectNetwork by Global Tel*Link. You deposit money into a prepaid AdvancePay account, then receive collect calls from your loved one without scrambling to pay each time.

Here's a detail that matters: activity keeps the account alive. Any use during the inactivity window resets the clock. Even occasional calls can prevent an unwanted expiration.

Option3 PIN Debit

• ✓ The inmate’s 7-digit state ID number (you’ll need it to set up or deposit to an inmate PIN Debit account).

PIN Debit is another prepaid-style option, running through the same ConnectNetwork by Global Tel*Link system. The difference? Who controls the money. With PIN Debit, charges come from the inmate's account rather than yours.

AdvancePay has an expiration rule that catches people off guard. ConnectNetwork/AdvancePay accounts become inactive and are subject to forfeiture after 180 consecutive days of inactivity or non-use. If you set up an account "just in case," plan to use it occasionally so the balance doesn't sit untouched too long.