How to deposit funds, commissary, and payment options
Most Virginia facilities accept deposits through several channels: online third-party portals, on-site lobby kiosks or ATMs, phone deposits, or mailed certified funds. Have the incarcerated person's full name and correct ID number ready, and enter that information exactly as the vendor requires. Some systems use PIN Debit accounts, which typically need the inmate's 7-digit state ID to set up or credit. Prepaid phone deposits often go through ConnectNetwork/Global Tel*Link (toll-free support: 1-800-483-8314). If someone transfers to another DOC facility, telephone accounts usually follow within a few hours. Always confirm the facility's accepted options and vendor policies—and keep past vendor data-security incidents in mind before paying online.
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You can typically deposit through an online vendor portal, an on-site kiosk or ATM, a phone deposit option, or by mailing certified funds. Have the inmate's full name and ID number ready, follow the vendor's steps, and confirm the facility's accepted channels before sending money.
You generally need the inmate’s full name and the ID number the vendor requires (often the 7‑digit state ID). If you’re mailing funds, include your name and return address and send certified funds as directed by the vendor/facility instructions.
Vendors generally offer secure deposit portals, but there have been past data-security incidents involving these systems. Review the vendor's privacy and security notices before entering payment details, and contact support if you have concerns.
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