How to send messages, photos, and packages
Phone calls and video communication at Hays County Jail run through Securus Technologies. Calling plans include Advance Connect (a prepaid account set up for the person receiving calls) and Direct Bill. To set up service, fund an account, or manage your options, go to securustech.net and select Texas, then Hays County Jail. If you run into audio or video trouble during a video visit, contact Securus Video Visitation support or call 800-844-6591. Other communication features—like messaging or tablet access—can vary by unit, so check the inmate's facility page or the Securus portal to see what's available.
Search for a loved one and send messages and photos in minutes.
Hays County Jail uses the Securus Digital Mail Center for personal mail. When your letter is approved, it gets scanned and the inmate views it on a tablet or kiosk. The rule is straightforward: if it can't be scanned, it won't go through. Anything that doesn't fit — including paper larger than 8.5 x 11 inches — gets returned to the sender.
Sending a letter to someone at Hays County Jail is straightforward once you know the right address. Personal mail goes through a digital mail center, so the envelope format matters—and it affects what your loved one actually receives.
Securus Technologies provides phone service at Hays County Jail. Calling options include Advance Connect (prepaid receiver accounts) and Direct Bill.
Go to securustech.net, choose Texas, then select Hays County Jail to access the vendor page for setup and funding. You’ll register your phone number and provide the inmate’s ID, then choose a prepaid or billing option.
For audio or video problems during a video visit, contact Securus Video Visitation support or call 800-844-6591. That same number can also help with Securus phone service issues.
Don’t send personal letters directly to Hays County Law Enforcement Center; it stopped accepting personal mail on-site effective 9/12/2022. Address personal correspondence to the Securus Digital Mail Center at the Tampa PO Box designated for Hays County.
Securus scans approved mail and delivers it digitally through inmate tablets or kiosk devices. Originals are retained for 30 days, then destroyed—so inmates typically view a digital copy rather than the original paper.
No. Packages and certified mail sent to the Securus processing center are returned to the sender. If you want an original piece of personal mail returned instead of scanned, include a self-addressed, stamped envelope with the original mail.
Need to add funds for someone at Hays County Jail? You have four options: mail a money order, deposit online through AccessCorrections, call in a payment, or use the lobby kiosk at the Law Enforcement Center. Here's how each method works and what to watch for so your deposit posts correctly.
Timing commissary orders at Hays County Jail can be tricky—especially if you're worried your loved one might be released before delivery. Here's what you need to know about deadlines and what happens if they get out early.
Video visits at Hays County Jail run through Securus, and setup is straightforward once you know the steps. Here's how to register, get approved, and book your first off-site visit without surprises.
