How to Contact an Inmate at Facility
Want to talk with someone incarcerated at Hays State Prison? Phone calls are your best bet, but you'll want to handle the account setup first and understand the call rules before anything else.
Phone calls go through Securus. You can set up either a pre-paid collect account or a direct bill account on the Securus Technologies website or by calling 1-800-844-6591. If calls aren't coming through, check your account setup first. Once that's squared away, make sure the number you want called is approved under the facility's call list rules.
Privacy reminder: Calls may be monitored and recorded. Stick to supportive, everyday topics and avoid saying anything you wouldn't want replayed.
Even with a funded account, a few facility rules can block your call. Your number must be on the offender's Call Allow List before any call can connect. No exceptions. The system also blocks call forwarding and three-way calling. If your phone routes calls through another number, or if you try to add someone to the line, the call gets cut off. Each call maxes out at 25 minutes, so plan ahead and prioritize what you want to cover.
- Set up your Securus account: Choose a pre-paid collect or direct bill account using the Securus Technologies website, or call 1-800-844-6591.
- Use the same phone number you want called: Make sure the number tied to your account is the number you expect the inmate to dial.
- ✓ Confirm the phone number you want called is on the offender’s Call Allow List.
- ✓ If you have more than one number (cell, home, work), verify which one is approved for calls so you are not waiting on the wrong line.
- ✓ Assume calls may be monitored and recorded.
- ✓ Do not use call forwarding or three-way calling.
- ✓ Keep your conversation tight. Calls can last up to 25 minutes maximum.
What to Verify
- ✓ Verify you are using the correct Securus Technologies website before creating or funding an account.
- ✓ Confirm the Securus phone number for account help is still 1-800-844-6591.
- ✓ Double-check which account type you are setting up (pre-paid collect vs direct bill) so you pick the option that matches how you plan to pay.
- ✓ Confirm whether calls are monitored and recorded.
- ✓ Confirm that call forwarding and three-way calling are not permitted.
- ✓ Confirm the current maximum call length is 25 minutes.
- ✓ Ask how the offender’s Call Allow List is managed and how your number gets added or updated.
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