Penmate Inmate Support Guides
Sending Money

How to Send Money to Facility

If you're trying to add funds, the key things to know are the deposit method, fees, and deposit limits. Here's what's documented, plus what you should confirm before sending any money.

• 2 min read Based on general GA policies
How to Send Money to Facility

You can fund a pre-paid collect account several ways: by phone (IVR system), through a website, with a live agent, or by mailing a check or money order. The documented funding fee across all these methods is $0.00 per deposit. That includes live-agent deposits and check or money order deposits.

Each deposit is capped at $200.00. If you need to send more than $200, plan to split it into multiple deposits. Anything over the per-deposit limit will likely be rejected or require adjustment.

Note: Some details aren't covered here, including daily or monthly limits, processing times, business hours for live-agent payments, and the mailing address for checks or money orders. Verify those specifics with the facility or the payment provider before you send money.

How to Send Money to Facility

Steps to Follow

  • ✓ Pick a supported funding method for the pre-paid collect account: IVR, website, live agent, or check/money order.
  • ✓ Keep each deposit at $200.00 or less. If you need to send more, break it into multiple deposits.
  • ✓ Expect a $0.00 funding fee per deposit, but confirm the fee shown at checkout or during the call before you finalize payment.
  1. Confirm the funding method you plan to use. Ask whether IVR, website payments, live-agent payments, and check or money order deposits are currently accepted for pre-paid collect funding.
  2. Recheck the fee before you submit. The documented funding fee is $0.00 per deposit, but you should verify it is still $0.00 at the time you pay.
  1. Clarify how the $200 limit is applied. The documented cap is $200.00 per deposit, so ask if there are also per-day or per-month limits that could affect multiple deposits.
  2. Ask about posting time. Find out how long it usually takes for a deposit to show up and whether timing differs by method.
  1. Confirm exactly how to write the check or money order. Ask who it must be made payable to, and what reference details are required (such as the person’s name, ID number, or account number).
  2. Confirm the correct mailing destination and rules. Verify the mailing address used for payments, and ask about any restrictions like required return address, acceptable money order types, or endorsement instructions.

Tip: Write down the date, who you spoke with, and what they confirmed. Save receipts and confirmation numbers for every deposit.

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