Video Visit Costs at Haysi: Understanding the $0.33/Minute Rate and What a 15‑Minute Session Costs
Video visits at Haysi are billed by the minute. Knowing the exact rate—and what a full session costs—helps you load the right amount and avoid surprises.
Remote video visits at Haysi cost $0.33 per minute. Charges start the moment your call connects, not after it ends - so your prepaid balance begins ticking down right away.
Each video visit session runs 15 minutes. That's the fixed length you'll use to estimate costs.
A full 15-minute session costs $4.95 (15 × $0.33). Planning multiple visits? Use $4.95 per session as your baseline when deciding how much to load onto your account.
Before you can schedule a video visit, you'll need a prepaid account with Smart Communications. The same account handles electronic messaging too, so it's worth setting up before you try to book.
- ✓ Set up or fund your prepaid Smart Communications account at www.smartinmate.com
- ✓ Set up or fund your prepaid Smart Communications account by phone at 1-888-253-5178
- ✓ Remember the visit cost is applied per minute upon connection at $0.33/min, so make sure your balance can cover the time you plan to use
Warning: Missed visits aren't refunded. If you lose your internet connection mid-session, you won't be able to reconnect - and no refund is issued.
- Test your internet and device before the visit - if your connection drops during the session, you won’t be allowed to reconnect and you won’t get a refund.
- Fund your Smart Communications prepaid account ahead of time - since billing starts upon connection at a per-minute rate, you don’t want a low balance to create problems once the visit begins.
- Double-check your scheduled time and be ready to connect - if you don’t show up for the scheduled session, the visit isn’t refunded.
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