What Happens If You Miss Your Scheduled Video Visit at Haysi? (No-Refund Policy Explained)

At Haysi Regional Jail, missed video visits aren't refunded. Period. It doesn't matter why you couldn't make it - if you don't show up, you don't get your money back. Treat your scheduled time like a hard deadline.

The same rule applies if your connection fails. Lose internet during a video visit and you won't be able to reconnect - and no refund will be issued. A dropped connection ends the visit early. Plan as if you won't get a second chance to log back in.

Remote video visits at Haysi are just 15 minutes each. That's convenient when you're squeezing a visit into a packed schedule, but it leaves zero room for technical hiccups. Spend five minutes troubleshooting audio or reloading your screen and you've lost a third of your visit.

You're billed per minute at $0.33, starting when you connect. A full 15-minute session runs about $4.95 (15 × $0.33). If your call drops partway through, you're still charged for the minutes you were connected - without any option to reconnect and finish.

Practical Tips

• ✓ Set up your pre-paid Smart Communications account before you schedule.
• ✓ Add funds ahead of time so you’re not trying to fix payment issues right before your visit starts.

• ✓ Test your internet connection and device (camera, microphone, speakers) earlier the same day.
• ✓ Use a stable connection and a quiet spot so you’re less likely to freeze, lag, or get kicked off.
• ✓ Log in a few minutes early so you’re ready when the session begins.

1. Confirm your pre-paid account is ready - scheduling requires a pre-paid Smart Communications account, so handle setup and funding before visit day.
2. Sign in early - give yourself a few minutes of buffer time so you’re not racing the clock at the start of a 15-minute session.
3. Start the visit from your most reliable setup - use the device and connection that are least likely to drop, since you may not be able to reconnect if you get disconnected.