How to Add Money to an Inmate's Account at Falkenburg Road Jail
Adding money to an inmate's account at Falkenburg Road Jail is straightforward once you have the right info. Here are the details you'll need and four ways to make a deposit.
Before making any deposit, you'll need the Facility Locator number for Hillsborough County, Florida. For Falkenburg Road Jail deposits through TouchPay, that number is 233619.
You'll also need the inmate's booking number - and the format matters. If the booking number includes a dash (like 2018-00000), enter it without the dash when depositing (201800000).
Have the inmate's full name ready too. Mismatched info can delay your deposit or send it to the wrong account.
Falkenburg Road Jail uses TouchPay for inmate account deposits. To pay online, go to the TouchPay Payment Systems website and enter the facility locator number along with the inmate's booking number.
- ✓ Visa or MasterCard (credit or debit)
- ✓ Personal checking account information
- ✓ An email address (required for the website receipt)
Follow the on-screen prompts to complete your deposit, and don't close the window too quickly at the end. You'll get a confirmation number - write it down and save the emailed receipt. That's your proof of payment if anything needs follow-up.
Note: TouchPay charges a convenience fee. On your billing or checking statement, the payee may show as Touchpay Direct or Correctional Payment Services.
Prefer paying in person? Deposit kiosks are located in the front lobbies of both Orient Road and Falkenburg Road jails. This option works well if you're already at the facility and want an immediate receipt.
At the kiosk, follow the on-screen prompts and pay with Visa/MasterCard (credit or debit) or your personal checking account information. Keep the receipt and confirmation details - you'll need them to track down any missing or delayed deposits.
Deposits by phone are available through TouchPay at 1-866-232-1899. Follow the voice prompts and write down the confirmation number at the end.
Like online and kiosk deposits, phone deposits require a Visa/MasterCard (credit or debit) or personal checking account information.
Money orders work too. Make it payable to the facility and include the inmate's name and booking number. Add your name and address as the sender - missing sender info can cause problems if the jail needs to return or verify the payment.
Before mailing, check the facility's current instructions for inmate-account money orders. If you're unsure about the correct format or mailing address, look up the posted guidance first.
Deposited money goes into the inmate's individual account. That's what they use for day-to-day purchases and certain charges while in custody.
Here's something that catches families off guard: deposits don't always become spendable right away. At Falkenburg Road Jail, funds are applied first to any outstanding debts - including fees from previous incarcerations. Only what's left after those debts are cleared becomes available for canteen purchases.
Note: TouchPay deposits come with a convenience fee, and your statement may list the charge under Touchpay Direct or Correctional Payment Services. Review the fee before you finalize the transaction.
Questions about inmate accounts or commissary - like whether a deposit posted correctly? Contact Aramark at 813-626-8800.
Troubleshooting Receipts
- ✓ TouchPay confirmation number (online or phone)
- ✓ Emailed receipt from the TouchPay website
- ✓ Printed receipt from the lobby kiosk
If something goes wrong, grab your receipt and confirmation number first. Double-check that you used Facility Locator 233619 and entered the booking number without dashes. For account or commissary questions, call Aramark at 813-626-8800. If the issue involves phone or video communication funds (not commissary), use SmartInmate or call 727-349-1561.
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