How Commissary and Care Packages Work at Falkenburg Road Jail

Commissary (also called canteen) at Falkenburg Road Jail is provided through Aramark Correctional Services, a private contractor. That matters because most day-to-day questions about ordering and delivery usually run through the commissary provider’s process, not a family member dropping items off directly.

Here's one frustrating rule to know up front: the jail won't discuss an inmate's commissary account with anyone except the inmate. No balance checks, no order confirmations, no explanations for missing items - none of it. Your loved one can request their own account information inside, so the fastest path is usually having them check and relay what they see.

When someone enters the facility, any money they have gets deposited into an individual account. Those funds cover commissary purchases and certain inmate expenses. Want to add money from the outside? Use the TOUCHPAY system. You'll need the Facility Locator No. 233619, the inmate's booking number (entered without dashes), and their name.

Having money in the account doesn't mean everything is available. Inmates can be restricted from certain items for medical or disciplinary reasons, and those restrictions change based on their status. If you're wondering why a specific item wasn't included or whether something's allowed, Aramark handles item-level questions.

Canteen deliveries happen twice a week. Timing matters - if your loved one needs something soon, an order placed after the cutoff won't arrive until the next delivery run.

Care packages are a separate option from regular commissary. For Hillsborough County Jail inmates (including at Falkenburg Road Jail), you can order care packages through iCare either online or by phone.

iCare limits packages to one per week, so plan around what your loved one needs most right now. Like commissary, care packages follow any medical or disciplinary restrictions - if certain items aren't allowed, the package has to stay within those limits.

• ✓ Time commissary expectations around the jail’s twice-weekly canteen deliveries.
• ✓ If you’re using iCare, remember the one-care-package-per-week limit when you plan what to send.
• ✓ Keep your order confirmation/receipt info so you have it handy if you need to follow up.

1. Confirm what can actually be received - Items can be blocked by medical or disciplinary restrictions, and account details can only be discussed with the inmate.
2. Use the right channel for questions - For item or provider questions, contact Aramark; for anything you might need to dispute, keep your confirmation details so you can reference the exact order.