Understanding Commissary and Care Packages for Inmates at Falkenburg Road Jail

Aramark Correctional Services runs commissary (also called

Here's something that catches families off guard: the jail won't discuss an inmate's commissary balance or account details with anyone except the inmate. If your loved one needs that information, they can request it directly through the facility.

Commissary deliveries happen twice a week. Orders don't arrive instantly - they show up on the jail's schedule. Keep that timing in mind if you're trying to get items to your loved one by a certain date.

Care packages work separately from regular commissary. For Hillsborough County Jail inmates, you can order through iCare - either online or by phone, whichever works better for you.

If you have commissary or account questions, contact Aramark at 813-626-8800.

Practical Tips Ordering

• ✓ Ask your loved one whether they have any medical or disciplinary restrictions that could block certain commissary items.
• ✓ If you’re sending iCare, remember it’s limited to one care package per week.
• ✓ If something doesn’t arrive as expected, keep restrictions in mind as a common reason an item can’t be issued.

1. Plan around the delivery days - commissary is delivered twice each week, so it helps to think in “delivery windows,” not next-day timing.
2. Set expectations with your loved one - remind them deliveries happen on the jail’s twice-weekly schedule, so a short delay doesn’t always mean there’s a problem.
3. Re-check before re-ordering - if an order seems missed, consider the twice-weekly delivery cadence and possible inmate restrictions before placing another order.

Save your order confirmations and receipts - you'll need them if something goes wrong. Keep in mind that detailed account information can only be shared with the inmate, so your loved one may need to request their own balance or history through the process available inside the facility.

When an inmate enters the facility, any money received for them goes into their individual account. These funds cover commissary purchases and may also be applied to fees, medical care, or property-damage charges.

1. Use TOUCHPAY to add funds - Hillsborough County Jail allows deposits into an inmate’s account using the TOUCHPAY system.
2. Have the required details ready - you’ll need Facility Locator No. 233619, the inmate’s booking number entered without dashes, and the inmate’s name.